Community Research and Development Information Service - CORDIS

Identification of factors affecting situation awareness and crisis management on the flight deck

The purpose of Work Package 2 was to identify hazardous states relating to situational awareness and to specify current strategies used on the flight deck and by operators for managing crisis events. This involved the interrogation of relevant material in both normal and non-normal operations. In particular, accident data obtained in previous research projects were screened for relevant events to help define training requirements in WP3. Further, data from normal operations were collected to capture flight-crews, knowledge of critical Crisis Management and Situational Awareness skills. Finally, airline-training practices in Crisis Management and Situation Awareness were identified from a high-level perspective.

As a result of the work programme, it was recommended that the Training Needs Analysis at the centre of ESSAI should focus on the issues that will form the basis for the design of the training tool/s in subsequent work packages. The ESSAI partners have, now in some depth, investigated both SA and CM conceptually, through user consultations and in current airline practice and elsewhere. Specifically:

- It is suggested that the training requirement is not to provide more CRM and HCI training, but to provide training in the form of the underlying cognitive processes associated with SA.
- It is recommended that potential users review the many factors identified here and those collected by the crew interviews and assesses their trainability.
- Training and design solutions for loss of SA have been identified but their practical value needs to be assessed. Generally, loses in SA occurred during periods of high workload, during periods of multi-tasking, a preoccupation with other tasks, inadequate feedback from crew members, during periods of stress and during interactions with automated systems.
- Situation Assessment and Teamwork are significant factors in Crisis management. Crews supported training in Systems Knowledge. Research should continue in this direction.
- The concept of negative training was introduced and it is recommended that it be reviewed in aviation safety practices.
The report provides examination of theoretical constructs in real settings and develops a cognitive model of crisis management that is pertinent to other users of complex human system technologies.

Reported by

Qinetiq, Future Systems Technology
GU14 6TD Hants
United Kingdom
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