Community Research and Development Information Service - CORDIS

WEBOCRAT system - A web-based e-government/e-democracy system

Results of the WEBOCRACY Project:

- WEBOCRAT system
A knowledge-based e-government/e-democracy system consisting of the following web-based modules:
-- Web Content Management module (WCM) - supporting user-friendly publication of different types of documents on the web. A relatively separate part of the WCM is an "Electronic public procurement" sub-module supporting publication of tenders including all documents and guidelines needed for the bidders. At this stage this component supports only publishing.
-- Discussion Forum (DF) - supporting communication of citizens, elected representatives, and public servants integrated with other types of sources.
-- Opinion Polling Room (OPR) - enabling electronic polling on issues published and/or discussed within the system.
-- Communication module (CM) - supporting submission of requests, complaints etc. by citizens and/or businesses with possibility to track their processing status within the PA organisation.
-- Citizens' Information Helpdesk (CIH) - intelligent information retrieval, enabling users to query the system through a user-friendly interface - the module retrieves all documents that are relevant to the query (they may be of any resource type from any of the WEBOCRAT modules).
-- Reporter module (REP) - providing different statistics about use of the knowledge model and about various activities within the system, management of personal profiles, notification services.
-- Communication, Security, Authentication and Privacy module (CSAP) - guarantees secure communication, supports role management (definition of access rights), authenticity etc
-- Knowledge module (KM) - all the WEBOCRAT modules are supported by an ontology-based knowledge module. KM secures features of intelligent behaviour and user-friendliness, it also supports management of the ontology-based knowledge model.

- Overall Methodological Framework
The Overall Methodological Framework (OMF) is based on carefully selected, highly appreciated methodologies in system employment, software development, information analysis and process mapping. The OMF can be used as a guidance document for project managers, information architects and knowledge engineers when employing knowledge management based e-Government systems within organisations.

- Training guidelines and supporting materials:
-- Managers' Guidelines - for local authority management and decision makers how to improve knowledge management in e-government with WEBOCRAT system and how in general the technological aids can help in managing the internal and external information flows of organisation. Managers' Guide is an online learning environment.
-- Citizen's Guide - it was developers' intention that the WEBOCRAT system would be such that citizens will be able to use it without any need for training or instruction. This Citizen's Guide is rather intended for use as a handout to promote the system and also as a reference for more advanced WEBOCRAT features.
-- Employee's Guide - intended for LA employees who enter and maintain content on the system (WEBOCRAT task administrator's guide). The Employee's Guide explains tasks such as the setting up and maintenance of pollings and fora (including moderation), user account administration and similar tasks.
--WEBOCRAT Installation Manual - installation of the WEBOCRAT system, under Linux and Windows, ontology server set up etc.
--WEBOCRAT Operations' Guide - administrator's manual to operation of server, general day-to-day tasks and error fixing, log file management database back-up, modification of the user interface, localisation, etc.
--Knowledge Model Developer's Guide - introduces theoretical foundations of knowledge modelling. The Guide provides also some best practices and step by step tutorial how to develop own model in Protege-2000.
--System Documentation - source code documentation in 'javadocs' format.

Reported by

Technical University of Kosice, Faculty of Economics
Letna 9
042 00 Kosice
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