Servicio de Información Comunitario sobre Investigación y Desarrollo - CORDIS

The pedagogical distributed group care - methodology

The Ped-Care LRM (Learner Relationship Management) methodology aims to contribute to the improvement of the relationships/communication between the teacher and student groups in order to improve and facilitate the continuous learning processes (Life-Long Learning). LRM attempts to be employed by teachers in order to improve the management of the communication channels with the students and the tracking and evaluation of their progress in the teaching process. The new work method goes with some main applications together with other complementary tools in order to solve the detected lacks in the current LMS (authoring or commercial ones) regarding with the application of CRM techniques in the education.

Technology, pedagogy and business are now inseparable in e-Learning scenarios. The new LRM pedagogical methodology incorporates elements from these three vertices to distance education. It proposes transference of CRM strategies and technologies to the education environment. The benefits of a sound CRM strategy (coupled with a good implementation) for an education centre range from an increased customer (student) satisfaction to reduced costs. It proposes ten steps for the distance education courses planning and development to ensure learners’ satisfaction.

Two experimentation phases has been done to validate this methodology with a heterogeneous student population in three European Countries (Greece, Spain and Sweden) and with six different kinds of e-learning courses. This heterogeneous target group ensures that LRM take into account the cultural and socio-economic differences in Europe.

During Ped-Care life-cycle the main research conclusions have been published in different scientific congresses and the final methodology has been officially presented in the UNESCO 2003 Conference on Intercultural Education ( .

During last years the return from e-Learning investments has not been as good as expected. In our opinion main reason refers to the pedagogical methodology applied to distance education courses specially when no explicit motivation is present. LRM methodology helps potential users to clearly define the objectives of their training processes, to evaluate the progress of the students in the learning process and to plan learning activities towards student’s satisfaction.

In this sense, LRM methodology can be implemented in collaboration with Human Resources Departments of large organisations or in public or private education centres (together or not with other tools developed in Ped-Care). In general, any organisation that offers education services through Virtual Campus or LMS can be benefited for the application of LRM in their training processes.

The main expected benefits of the implementation of LRM methodology in an education centre lies in the improvement of the student satisfaction in the learning process ensured but optimised monitoring and evaluation process of their progress in the courses. It can be offered as consultancy services (strategy level) for helping organisation staff in the planning and evaluation of the training processes or as formation sessions to the trainers and managers of this department.

The required investment for the development of the LRM in an organisation depends on the actual state of the training processes and the education offer it provides. A personalised offer will be designed for each potential customer in base of the following considerations:
- Reengineering activities will be defined by senior consultant.

- Formation and monitoring activities will be carried out by consultants.

- Evaluation activities and recommendation reposts will be managed by senior consultants.

Reported by

Altran SDB
C/ Ramirez de Arellano, 15 6? planta
28043 Madrid
Síganos en: RSS Facebook Twitter YouTube Gestionado por la Oficina de Publicaciones de la UE Arriba