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Sustainable Accommodation in the New Economy

Deliverables

The Space Environment Model focuses on the architectural aspects of the human environment in organisational settings. In this result, the concepts developed within the three theoretical workpackages of the SANE project are fused into a conceptual model for a generic methodology for describing the implementation of a distributed workplace project. With respect to “place”, the spatial domain to be aligned in the SANE unified framework, a hierarchy of elements has been identified and subsumed in the concept termed “WorkScape” The hierarchy of WorkScape is centred around the concept of work setting, “the immediate environment [or immediate spatial context] that the body interacts with” , being it physical, virtual or hybrid in nature. While the characteristics of work setting elements are too atomic in order to adequately represent a situation of an individual performing work, descriptions of work arena or work environments on the other hand allow for far too extensive interpretations regarding the actual place of work performance with respect to the individual. Therefore assuming the concept of work setting as the core concept for the spatial perspective is justified. Workscape encompasses work setting elements, work settings, work arena and the work environment. The work setting elements are the building blocks to make up the work setting, which itself can be either physical or virtual. The work arena is the collection of one or more work settings that forms somewhere which then has the attributes of a ‘place’. The work environment is the physical environment at the highest level, which is possible to make the analysis meaningful. This concept of workscape takes on its own characteristics. These characteristics of workscapes can be listed as follows: ability to control boundaries, access to people, access to information and data, ability to support group work, ability to control confidentiality and degree of ‘presence’ and sharing offered. More information on the Sane project can be found at: http://www.saneproject.com
Methodology and computational description of a final process oriented conceptual model for the integration of the different single SANE (Sustainable Accommodation in the New Economy) core concepts coming from the Space model, Human Environment Model and the ICT process and tools model. Development and the semantic description of the process patterns of business objectives, business processes, work activities, work context, work agents, work organisation, work co-ordination, work relation. The conceptual model was proposed by FAW as a central element of the unified framework. This development leads to a process oriented methodology to analyse and evaluate work place design processes and the integration of virtual and process oriented enterprise modelling aspects. This model will also serve as the basic meta model for the development of a new decision oriented ruled based workplace design tool as an expansion of the knowledge based FAW POWM tool and the AGIP-Shell tool. More information on the Sane project can be found at: http://www.saneproject.com
The Unified Framework (UF) has been defined in SANE as a means for integrating concepts from various research domains. Rather than approaching new ways of working from a single discipline perspective, be it driven by technology or property development, SANE develops an coherent framework relevant to both academia and industry to implement new ways of working with regard to: - Designs for physical, hybrid and virtual work place, - Communicative requirements for knowledge workers and co-ordination of inter- and intra-organisational communication, and - Technology platforms for seamless communication. In this approach, each research discipline is perceived as a complementary ingredient for new ways of working. The UF serves as a conceptual umbrella inter-linking issues from the multitude of realms. Its core idea is to grant conceptual access to research issues and results from complementary domains. When pursuing this approach, one has to identify the pivotal concepts of each individual domain as well as to characterise the linkages. The unified framework consist of number of elements: business consulting strategy with a guided tour for workplace design, the configuration methodology, conceptual model and asking the right questions. More information on the Sane project can be found at: http://www.saneproject.com
The Model offers an analysis of communication and collaboration in the workplace, including physical, virtual and hybrid work environments, also including the theoretical base for explaining how people accomplish the common ground, that is, shared knowledge and beliefs, and mutual understanding, through interaction. The Model is intended for use in research that can be applied in interaction design, including human-computer interfaces in the real-life workplace. It can be used as an articulation methodology for workplace design as it shows how to analyse different kinds of communicative situations (co-located or not, synchronous or not) to identify their potential and constraints in supporting and enabling joint work activities. It has provided the basis for the development of configuration methodology that incorporates issues of space and technology as resources in the form of shared artefacts and shared representations that help focus joint activities. With respect to “people” identifying a hierarchy similar to that in the spatial domain is not directly possible. Here the related concept of communication is offering a solution. It is assumed that all knowledge work (the declared focus of the SANE project) is meant to be communicated in some way sometime to someone. The motivation and objective of the Human Environment model was to increase the knowledge of how people achieve mutual understanding in communication and to improve understanding of interactions in the workplace from the human environment perspective in order to design sustainable workplaces that support communication in physical, mediated and hybrid environments. For the Human Environment we need a modelling technique that can link and separate at the same time the static and dynamic aspects of the workplace by shifting the focus on either the static or the dynamic elements of the environment. More specifically, the model should be able, by following an analytical approach, to focus on the dynamics of the interactions and the communication across co-located or non co-located environments in synchronous and asynchronous spaces. Nonetheless, when the model is following a structural approach, it should be able to focus on the static aspects of the semantics of people, places, processes and technologies of the context of the communication. The Human Environment Model captures every case of communicative interaction by providing a dynamic representation of how two distinct categories of communication frames (human agents and resource mediators) link to form communication pathways across co-located or non co-located environments in synchronous and asynchronous spaces. In addition the Human Environment Framework describes the theoretical basis underpinning the dynamic relationships between the communication frames by displaying the Common Ground as a continuum extending across different types of communicative temporal and spatial locations. The Human Environment Model captures every case of communicative interaction by providing a dynamic representation of how two distinct categories of communication frames (human agents and resource mediators) link to form communication pathways across co-located or non co-located environments in synchronous and asynchronous spaces. In addition the Human Environment Framework describes the theoretical basis underpinning the dynamic relationships between the communication frames by displaying the Common Ground as a continuum extending across different types of communicative temporal and spatial locations. The innovative potential of the Human Environment Model is that, as previously explained, it is a dynamic representation of how two distinct categories of communication frames (human agents and resource mediators) link to form communication pathways across co-located or non co-located environments in synchronous and asynchronous spaces. The model, thus, unlike static representations, allows us to change the frames according to the specific communicative circumstances. More information on the Sane project can be found at: http://www.saneproject.com
SANE has been developed following a quality assurance methodology defined by FAW - they have been using this methodology also for other projects for a couple of years. However, quality assurance methodology is not a result to be commercially exploited. For that reason, it is not included in next section 3, as a part of services deriving from SANE: neither consulting services, nor as referent for future research. Main procedures to ensure the quality of work and results include: - Qualified persons from each contractor will be identified and nominated to take the roles and responsibilities of work package leader. - Each work package output will follow a standard style, agreed by the contractors and the European Commission project officer, to maximise the value of the project deliverable for the participating countries and the EU; the “graphical image” will be standardised using pre-defined modules for slides and papers and the correct terminology/scientific language of SANE documents will be ensured. - Each output that has to take user requirements or local site requirements into account, and will be reviewed and approved by the users directly participating to the project. - Each official output will be subject to a quality check by the quality assurance board. - Once a review is completed, the corresponding document will be packaged and dispatched, via the project co-ordinator, to the commission at intervals agreed within the project. - The partner responsible for the deliverable will present the intermediate and final version of the deliverable to the project management, and request confirmation that each deliverable has been accepted. While the development of the quality methodology has been an important internal result for sane it is does not have the potential for further exploitation. More information on the Sane project can be found at: http://www.saneproject.com

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