Service Communautaire d'Information sur la Recherche et le Développement - CORDIS

A service oriented intrusiveness management system for telecom and Internet based communications

This result is a service oriented intrusiveness management system for telecom and internet based communications. It constitutes a viable technical solution for intrusiveness management in technology saturated communication scenarios. An overall sub-objective to this is to create the solution in a ubiquitous or disappearing computer style. These objectives have been reached, as can be seen by the following text that describes the technical solution as a whole as well as in detail for the component parts. The fulfilment of the objectives is also evident in the prototype implementation that the project has produced. The resulting system, named FEEL Intrusiveness Management system (FEELIM), has progressed through iterative development from a set of individual and basic components. FEELIM presupposes the following hardware scenario. The basic hardware components are laptop computers, mobile phones, public display devices with controlling stationary PCs, and a central server.

The public display devices will consist of “smart-boards” or projection systems connected to stationary controlling computers. Any personal interaction between the user and the end user services takes place locally on a laptop with wireless networking capabilities.

Each user can use his or her own mobile phone with a special SIM card. FEELIM components are as follows:
- The sView system
- A dedicated user interface
- The Sentinel intrusiveness controller
- A number of end user services
- Several public services
- A media routing component
- Location context information service component
- A logging system and
- An agent-based negotiation mechanism to handle more complex scheduling and routing problem.

The sView system is the consolidating environment for users activities involving the use of electronic services. Each user is given a personal sView system including access to a central sView Enterprise Server. The Sentinel intrusiveness controller is used to establish an appropriate level of intrusiveness for a currently ongoing ad-hoc meeting, and to control other (end user) services in sView regarding their allowed methods of notification and other types of interaction with the user, in terms of intrusiveness. The Sentinel service is loaded into each user’s sView briefcase. A number of end user services are provided to users as part of FEELIM. The purpose of these services is to provide certain service specific capabilities for the user while engaging in interaction with the sView system.

The services include an email service, an ICQ client, a SMS service and and a telephony service for mobile phones. In addition to the end user services, FEELIM also supplies users with access to two public services which may be used directly by the services in users briefcases for displaying messages and notifications: the sBanner and the iClock. The sBanner displays a scrolling banner of messages across any screen space on public or private displays. The iClock displays a clock on any display device, private or public (it is called sviClock in the private version). On top of this clock display, any text message may be be displayed for a brief period of time. The sBanner and iClock back-end services are installed on each controlling computer. Each user’s service briefcase is complemented with a location sensing service, which may be used by any other service in sView to ascertain the user’s current location. Work has also concurrently been done to devise an argumentation-based algorithm to manage the notifications received through sView services.

This algorithm is integrated in the FEELIM system. Each end user service as well as the Sentinel and other supporting services in sView is equipped with logging functionality. The method of logging is based on sending communications in response to important events in the services to a central logging server.

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