Community Research and Development Information Service - CORDIS


VIVALDI Report Summary

Project ID: 11958
Funded under: FP5-GROWTH
Country: United Kingdom

Developing new travel services in Bristol (UK)

Result description
Bristol City Car Club: officially re-launched on 5 February 2003 and now has over 250 members, a fleet of 25 vehicles and operates in eight city districts. A system has been introduced which allows members to book the car via the Internet or telephone and the Car Club’s control centre sends details of the booking to the car’s onboard computer via GSM mobile phone. The Council has implemented 19 on-street parking bays for Car Club vehicles. At Southmead and Frenchay hospitals the Car Club operator has provided a car as part of the Travel Plan to encourage greater use of sustainable modes. There are signed planning agreements with developers in place to support the development of the Car Club scheme through the introduction of new vehicles, payment of membership for residents or provision of parking schemes in association with 7 new housing developments. Car Club membership was marketed to people who were considering buying a property in one of the new housing developments. Incentives for public transport use have been provided whereby all Car Club members are offered season tickets at a discounted rate.

The complementary nature of the Car Club and public transport was reinforced by the use of on-bus internal advertising for a 6-month period in 2004. Bristol Dial-a-Ride: -The expansion of the Bristol Dial-a-Ride service into the previously unserved area -Operating area K9 with a new fully accessible LPG vehicle and the wider deployment of such vehicles. -Pilot of a new booking and scheduling system. Main innovative features/benefits (technical/commercial success factors) Car Club:
- Extend operation of initial scheme to new city areas including clean vehicles.
- Use of technology to improve booking, vehicle access and security.
- Implementation of Car Club schemes associated with new housing developments and regeneration sites.
- Controls on the level of private car parking provisions provided in a new residential development.
- New integrated tariff structures to promote linkages between public transport and car sharing.

Bristol Dial-a-Ride:
- Utilise best available clean fuel technology.
- Introduce a demand responsive transport service into a previously unserved city area and widen membership.
- Upgrade new booking software to improve flexibility, operational efficiency and service responsiveness.

Market or application sectors & possible applications
Appropriate marketing and awareness campaigns have been successful in increasing membership of the Car Club. New tariff structures were introduced at the beginning of April 2003 to address the issue of how longer bookings are charged. Increased internal effectiveness has enabled the Bristol City Car Club operatives to focus more on the promotion of the club and member recruitment. A support team at SmartMoves’ head office has been created to liaise with developers and improve the partnership with BCC. Due to on-street parking vehicles can now be sited more conveniently for members and have greater visibility. Bristol Dial-a-Ride: -companies and organisations should consult passengers at the outset and throughout the process to identify service users’ needs and make necessary adjustments as the project continues to gain the maximum benefit from European initiatives. -recruitment and marketing should be timed to ensure that they are completed in time for the intended start date but not so far in advance that resources are not used effectively -Try to get LPG/Petrol vehicles direct from a manufacturer as a complete package, rather than being retrofitted. -Think about the back-up and servicing arrangements and availability of fuel when considering opting for a clean fuelled vehicle. -Consider the benefits of having an LPG refuelling system on site if at all possible to cut down on dead mileage and downtime.

Potential barriers City Car Club:
-Delay in obtaining on-street parking
-Limited availability of off-street parking facilities
-Implementation and development of electronic booking, on-board booking systems and reporting structures was more labour intensive than first anticipated
-Changes in personnel within the Bristol SmartMoves office and Bristol City Council (BCC) Bristol Dial-a-Ride: -delay in vehicle delivery of 6-7 months, in Bristol Dial-a-Ride’s experience caused by the LPG vehicle being retrofitted rather than coming direct from the manufacturer’s production line.
-The network to support LPG use in Bristol is lacking, particularly in terms of LPG refuelling facilities and garages that will service the vehicles.
-A number of issues regarding refuelling included:
-The variation in systems from vehicle to vehicle and the different types of nozzle at the fuelling stations.
-Refuelling using LPG can take roughly twice the time to refuel with petrol.

The contract for the new booking software package system was cancelled after 22 months of development and trials.

Reported by

Bristol City Council, Planning, Transport and Sustainable Development
Transport Initiatives Group, Floor 1, Wilder House, Wilder Street
BS2 8PH Bristol
United Kingdom
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