Community Research and Development Information Service - CORDIS

Automating management facility by facility

All facilities, regardless of how smoothly or efficiently they are run, will sooner or later be beset by functional difficulties and breakdowns. Communication gaps between managers and support all to often become evident during these stressful times. A new automated, touch-screen terminal now bridged those gaps, integrating the entire loop, from management request, to service feedback.
Automating management facility by facility
In many cases, when something goes wrong, an entire chain of events is initiated, usually beginning with the filling of lengthy and detailed reports and ending up with equally lengthy telephone calls. In some cases, a service request might take days to reach the responsible person(s) and even weeks for an appropriate response to filter its way back. The end result is often lost time, productivity and effectiveness during the interim until repairs are completed.

However, an innovative touch-screen solution now proffers the capacity to remotely monitor facility status and automate any service request. The Application Service developed by allows facility managers to be automatically notified as to the exact location and type of problem occurring. For example, should an elevator become stuck, the system automatically produces a notification listing details as to the nature of the problem.

From problem alerts to service notification and feedback, from scheduling maintenance and repairs to following up and tracking of issues, the Application Service extends itself as both a system monitoring tool and as an administrative help-kit. It provides seamless integration communication channels with a user-friendly interface, capable of tracking every facet of the necessary workflow; from arrival of the technician to problem rectification to departure of the technician.

As such, the Oracle based software application lends itself as a highly useful tool in dealing with the complexities of facility management. It has the potential to be applied to a wide range of applications, from manufacturing plants to hospitals - in fact in any facility that has or requires maintenance management.
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