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Smart Card and Terminal Usability Requirements and Needs

Ziel

The introduction of smart card systems for public use offers exciting possibilities to increase the accessibility of such systems by people who are elderly or have a disability.

Disabled and elderly people are often disadvantaged by having difficulty in using public information and service terminals, such as bank cash dispensers, public telephones and card-controlled entry gates; at a time when smart card systems are being introduced, it is appropriate to ensure that the design of such cards is adapted to the requirements of these special users.

For example, some smart cards can be used a few metres from the terminal. This means that the card could indicate the presence of a blind person to the terminal which could then give a spoken message to help the blind person find and use the terminal.

The Saturn project will study and define the important user needs, focusing on the user interface; it will instigate an action programme to increase awareness of the issues amongst decision makers, such as legislative and standards bodies and governments; and it will develop prototype solutions to enable smart card systems to be used easily and effectively.

A major aim of the project will be to establish demonstrators in different countries to increase awareness of the needs of elderly people and people with disabilities amongst decision makers.

Technical Approach : The project will study :

- User requirements specification for smart cards and terminals.
- Examination of technical possibilities and economic constraints.
- Design and construction of prototype adapted smart cards.
- Design and construction of prototype interactive terminals.
- Evaluation of adapted smart cards and terminals.
- Standardisation and legislation.

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Koordinator

Royal National Institute for the Blind (RNIB)
EU-Beitrag
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Adresse
224 Great Portland Street
W1N 6AA London
Vereinigtes Königreich

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