Periodic Reporting for period 1 - SERVONE (The Intelligent Service Network Operator)
Berichtszeitraum: 2017-03-01 bis 2017-06-30
The growing complexity of IT service delivery has caused sustainability issues for traditional service sourcing. Initial outsourcing has offered the business a cost advantage, but managing multiple vendors and understanding their complex delivery frameworks is something that has become time and resource intensive for larger businesses. IT departments have become more and more entrenched in day-to-day operations, rather than being focused on business needs.
We are therefore developing and commercializing the world’s first automated SaaS solution for Service Integration, called SERVONE. SERVONE is a ready-to-use system that runs on a proprietary cloud platform providing secure, scalable and reliable service integrations for all IT service processes and operations.
By replacing repetitive technical workload with low added value with automated, cloud-managed systems, we will allow Enterprises to redirect valuable human resources to high added value tasks and focus on the more pressing needs of their respective fields. This will improve the productivity of the European industry as a whole.
Currently at a TRL6, with a fully functional prototype that has been tested and validated with 30 large institutions, our goal now is to reach a TRL9 through 3 main development areas focusing on scalability, adaptability and user experience. On the commercial front, we will strengthen our current commercial network with further strategic partnerships in all our target markets.
In terms of necessary technical developments, we have gathered most of the development items and themes from real-life projects with our partners and clients. These items have been verified and prioritized based on partner and end-user feedback. In the scope of the Phase I we have also validated the technical feasibility of the Phase II project, determining in great detail the 3 main areas of work for the duration of the project.
To prepare for full commercialization, we have also come up with a detailed commercialization and dissemination plan, including all major activities and tasks to be executed during the Phase II project and afterwards.
A full Technology Watch, including a detailed FTO-analysis was also developed to examine in detail the competitor landscape and future threats from important players.
Finally, we have used the extended market research and combined it with our own prior market experience to elaborate a realistic business plan that includes reliable sales forecasts with expected ROI and Break-even.
This set of features is completely in line with the current demand for the Enterprise-grade integration software. The entire ITSM ecosystem is actively looking for enhanced and standardized, centralized management-integration solutions, as evidenced by surveys consistently showing that organisations replace their legacy ITSM systems as a result of inadequate integration capacity. The market has already warmly welcomed our first generation service, receiving a solid and consistent support from important companies, both MSPs and end clients.
The outstanding automation potential facilitated by SERVONE will allow for large scale redirection of skilled human resources into the real core needs of each industry, thus helping large businesses future challenges in human labor shortages due to the lack of sufficient technical profiles and the general demographic aging trends.