CITIZENS ACCESS NETWORKS & SERVICES

Exploitable results

CANS improves the mobility of citizens within the European Union and thereby promotes the cohesion of the European single market for labour. It uses information and communication technologies to remove barriers to social interaction by placing people at the centre of the services they need. It is necessary to shorten significantly the expert staff time taken to deal with problems and to employ technology in a way that helps the typical citizen who finds computers intimidating and difficult to use. Focus was given to developing a Service Model for target user groups who have particularly demanding and urgent communication and service requirements. These are migrant citizens, disabled citizens and elderly citizens, for whom CANS links service provider experts in different Member States and provides applications such as interpretation, advice and training. By responding to these target user requirements, a general Service Model is established in a way consistent with Design-for-All principles. Direct human support (via video-telephony) is supplemented with integrated database information support where necessary (e.g., via Internet) to combine the benefits of human contact with remote access. Project URL: http://www.cans.nssl.co.uk/

Exploitable results

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