Objetivo The project aims to install an electronic case handling system which will use a public broadband network. The system will automate the paper-based production process within departments of insurance companies, each consisting of 10-15 caseworkers and their managers. The project aims to install an electronic case handling system which will use a public broadband network. The system automates the paper based production process within departments of insurance companies.The project is based on a distributed system of workstations and servers, connected on a fibre optics communications network. The workstations are equipped with high resolution screens on which advanced graphical user interfaces are available to the caseworkers. The servers are dedicated to the storage of databases, images, dossiers and voice information and use both magnetic and optical media. The communication network is based on existing standard local area networks, such as Ethernet and fibre distributed data interface (FDDI) 1.The application is concentrated around the notion of caseplans. Caseplans are a computer representation of organisational procedures and guidelines that currently determine the way that case handling is done. Via these caseplans, the system can, amongst other activities, automatically transfer cases from caseworker to caseworker within the organisation, determine critical time triggers for casehandling activities, monitor all work to be done for the caseworkers and present overviews of the status of all cases. Specific requirements of a particular organisation may be met by customisation of the system with respect to caseplans, information structures and tools.The clarification and analysis of user requirments have been completed.The hardware platform has been installed.The fibre optics Ethernet and FDDI networks have been installed.Application software has been installed and is under test at pilot sites.A case handling workstation has been developed and installed to improve quality of images and documents.Case handling case plans have been developed and are under test.Integration of mainframe and case handling environment has been completed.(Security policy on network access point) and (security device functiona l description) work packages have been completed.Technical Approach The project will be based on a distributed system of workstations and servers, connected on a fibre optics communications network. The workstations will be equipped with high-resolution screens on which advanced graphical user-interfaces will be available to the caseworkers. The servers will be dedicated to the storage of databases, images, dossiers and voice- information and will use both magnetic and optical media. The communication network will be based on existing standard local area networks, such as Ethernet and FDDI 1, using communication protocols such as TCP/IP and OSI protocols. Inter-system-communication, primarily between the mainframe environment and the case handling environment, will be based on LU6.2. The application will be concentrated around the notion of so-called caseplans. Caseplans are a computer- representation of organisational procedures and guidelines that currently determine the way that case handling is done. Via these caseplans, the system can, amongst other activities, automatically transfer cases from caseworker to caseworker within the organisation, determine critical time triggers for casehandling activities, monitor all work to be done for the caseworkers and present overviews of the status of all cases. Specific requirements of a particular organisation may be met by customisation of the system with respect to caseplans, information structures and tools. The system will initially be realised within a local environment. Once this is operational, it will be extended beyond the domain of a single branch office, to connect agents, clients and related branches. Key Issues . Clarification of user requirements. . Design and implementation of interim services. . Design and implementation of high-speed LANs and connection to IBC PSN. . Evaluation of impact and usability of multimedia workstations in the insurance industry, including the (performance) requirements of an IBC network. . Design and implemention of security aspects, with respect to multimedia data, on an IBC PSN. Achievements . The clarification and analysis of user requirements have been completed. . The hardware platform has been installed. . The fibre optics Ethernet and FDDI networks have been installed. . Application software has been installed and is under test at pilot sites. . A case handling workstation has been developed and installed to improve quality of images and documents. . Case handling case plans have been developed and are under test. . Integration of mainframe and case handling environment has been completed. . 'Security policy on network access point' and 'security device functional description' work packages have been completed. . Pilot experiments have been completed at one insurance company, and are currently being performed at another. . Bridges to trial IBC networks are being developed. The work has so far resulted in three published papers and six deliverables. Expected Impact It is expected to establish that clerical and professional personnel will increase their productivity and effectiveness by the use of an application package based on a distributed system of workstations and servers, connected by a communication network based on fibre optics. Ámbito científico natural sciencescomputer and information sciencesdatabasessocial scienceseconomics and businesseconomicsproduction economicsproductivitynatural sciencesphysical sciencesopticsfibre opticsnatural sciencescomputer and information sciencessoftwaresoftware applications Programa(s) FP2-RACE 1 - Community programme (EEC) in the field of telecommunications technologies (RACE), 1987-1992 Tema(s) Data not available Convocatoria de propuestas Data not available Régimen de financiación Data not available Coordinador Philips International bv Aportación de la UE Sin datos Dirección PO Box 245 - Oude Apeldoornsewed 7300 AE Apeldoorn Países Bajos Ver en el mapa Coste total Sin datos Participantes (5) Ordenar alfabéticamente Ordenar por aportación de la UE Ampliar todo Contraer todo Commercial Union Assurance plc Reino Unido Aportación de la UE Sin datos Dirección Ver en el mapa Coste total Sin datos Delta Lloyd Verz Países Bajos Aportación de la UE Sin datos Dirección Ver en el mapa Coste total Sin datos Philips Kommunikations Industrie AG Alemania Aportación de la UE Sin datos Dirección Thurn-und-Taxis-Straße 10 90411 Nürnberg Ver en el mapa Coste total Sin datos SIGOS GmbH Alemania Aportación de la UE Sin datos Dirección Klingenhofstraße 50c 90411 Nürnberg Ver en el mapa Coste total Sin datos Télésystèmes SA Francia Aportación de la UE Sin datos Dirección Ver en el mapa Coste total Sin datos
