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Understanding value co-creation in public services for transforming European public administrations

Project description

The power of co-creation in public administration

What if public services were shaped by the collective genius of citizens, civil servants and organisations instead of top-down approaches in public administration? The EU-funded Co-VAL project will explore this possibility. A consortium of 13 teams from 11 EU countries will analyse and recommend policy strategies that integrate value co-creation. By studying the shift towards bottom-up approaches, Co-VAL aims to create a comprehensive framework for public service innovation. From digital transformation to service design and government living labs, this consortium is poised to deliver sustainable impacts in policy and practice, redefining the future of public administration.

Objective

The main goal of Co-VAL is to discover, analyse, and provide policy recommendations for transformative strategies that integrate the co-creation of value in public administrations. The project aims to accomplish these objectives by conducting research on the paradigm shift from the traditional top-down model to demand and bottom-up driven models when citizens, civil servants, private, and third sector organizations voluntarily participate in the development of transformative innovations addressing changing needs and social problems.
Co-VAL will push the boundaries of both research and practice by providing: i) a comprehensive and holistic theoretical framework for understanding value co-creation in public services from a service-dominant logic and a service innovation multiagent framework, ii) measurement and monitoring for transformations in the public sector by using both existing data and new metrics (large-scale survey), iii) investigation on 4 public-service-related co-creation areas of public sector transformation: digital transformation (including open platforms, big data, and digital service delivery), service design (including service blue-printing), government living labs, and innovative structural relationships (public-private innovation networks and social innovation), and iv) generation of sustainable impacts in public administration policy and practice by delivering actionable policy recommendations that build on the research findings, by tracking and monitoring how governments’ pilot projects and actions, and by facilitating peer to peer knowledge exchange to facilitate implementation.
Co-VAL is a consortium of 13 teams from 11 EU countries formed by leading experts in public administration, co-creation and open governance, digital economy and service innovation. The consortium is organised to co-work with stakeholders representing central, regional and local administrations.

Call for proposal

H2020-SC6-CULT-COOP-2016-2017

See other projects for this call

Sub call

H2020-SC6-CULT-COOP-2017-one-stage

Coordinator

ATHENS TECHNOLOGY CENTER ANONYMI VIOMICHANIKI EMPORIKI KAI TECHNIKI ETAIREIA EFARMOGON YPSILIS TECHNOLOGIAS
Net EU contribution
€ 378 750,00
Address
Rizareiou 10
15233 Athina
Greece

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Αττική Aττική Βόρειος Τομέας Αθηνών
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Links
Total cost
€ 420 000,00

Participants (13)