Objective The project will develop an innovative system, which will enable manufacturing companies to extend their expertise into customers' sites, to provide comprehensive product support to customers and field engineers. This will result in suppliers' knowledge being readily available at the customers' site, and will also result in feedback from customers (customer comments) being readily available to the supplier. Customers and field engineers will be able to access the company product support web site, which will contain the structured knowledge of personnel from the company to diagnose product problems, to get guidance on working with the products, and to get technical sales support. The Manufacturer and customers and field engineers will combine their knowledge (expertise, experiences, suggestions, feedback) to improve product support to customers and field engineers, and to enhance the design process and facilitate enhanced product improvement opportunities. Programme(s) FP5-GROWTH - Programme for research technological development and demonstration on "Competitive and sustainable growth 1998-2002" Topic(s) 1.1.3.-1. - Key Action Innovative Products, Processes and Organisation Call for proposal Data not available Funding Scheme CSC - Cost-sharing contracts Coordinator VICINAY CADENAS S.A. EU contribution No data Address Particular de Sagarduy 5 48015 BILBAO Spain See on map Total cost No data Participants (6) Sort alphabetically Sort by EU Contribution Expand all Collapse all ATOS ORIGIN, SAE Spain EU contribution No data Address Albarracin 25 28037 MADRID See on map Total cost No data BREMER INSTITUT FUER BETRIEBSTECHNIK UND ANGEWANDTE ARBEITSWISSENSCHAFT AN DER UNIVERSITAET BREMEN Germany EU contribution No data Address Hochschulring 20 28335 BREMEN See on map Total cost No data CHARLES ROBINSON (CUTTING TOOLS) LIMITED United Kingdom EU contribution No data Address Empire Works, Oldham Road M35 9AB SALFORD,MANCHESTER See on map Total cost No data LABORATORIO DE ENSAYOS E INVESTIGACIONES INDUSTRIALES - FUNDACION LABEIN Spain EU contribution No data Address 16,Cuesta de Olabega 16 48013 BILBAO See on map Total cost No data MB AIR SYSTEMS LTD United Kingdom EU contribution No data Address Glasgow Road, 149 ML2 7QJ WISHAW See on map Total cost No data VDMA-GESELLSCHAFT FUER FORSCHUNG UND INNOVATION MBH Germany EU contribution No data Address Lyoner Strasse 18 60528 FRANKFURT AM-MAIN See on map Total cost No data
