Descripción del proyecto Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures Mostrar el objetivo del proyecto Ocultar el objetivo del proyecto The FedSM project aims at formalising IT Service Management (ITSM) and introducing industry-standards-based ITSM processes in Federated e-Infrastructures. In the last decade, Federated e-Infrastructures have evolved from a set of ad-hoc academic services to a European scale resource for the science and technology sector.ITSM approaches (like ITIL or ISO/IEC 20000) provide sets of processes and good practices, widely used in the commercial sector, that are used to build business and service provisioning models, structure business and management activities, and define, agree and operate services based on binding, well-understood agreements (service level agreements, SLAs) or contracts.FedSM will act in a way analogous to commercial ITSM consultancy, engaging with three 'client organisations': two National Grid Infrastructures and the European Grid Initiative, which are all part of the project consortium and committing to adopting an ITSM approach. FedSM will analyse their specific situations, provide new models for their processes and support them in assessing and implementing this new ITSM approach. To this end, FedSM will focus on (1) supporting the definition and implementation of business models, services, processes and a proto standard for Federated Infrastructure ITSM, (2) building up ITSM knowledge in the 'client organisations' through professional training and internationally recognised certification, and (3) consulting the 'client organisations' in defining their specific requirements for automated solutions and selecting adequate tools.FedSM will not be limited to supporting the involved 'client organisations' in implementing ITSM. Based on the client-specific ITSM programs and the lessons learned, a generic conceptual framework for implementing ITSM in Federated e-Infrastructures based on different business models in the areas of Grids and federated clouds will be developed. Ámbito científico social scienceseconomics and businessbusiness and managementbusiness models Programa(s) FP7-INFRASTRUCTURES - Specific Programme "Capacities": Research infrastructures Tema(s) INFRA-2012-3.3. - Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures Convocatoria de propuestas FP7-INFRASTRUCTURES-2012-1-INFSO Consulte otros proyectos de esta convocatoria Régimen de financiación CSA - Coordination and support action Coordinador LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN Aportación de la UE € 295 710,00 Dirección GESCHWISTER SCHOLL PLATZ 1 80539 Muenchen Alemania Ver en el mapa Región Bayern Oberbayern München, Kreisfreie Stadt Tipo de actividad Higher or Secondary Education Establishments Contacto administrativo Thomas Schaaf (Dr.) Enlaces Contactar con la organización Opens in new window Sitio web Opens in new window Coste total Sin datos Participantes (5) Ordenar alfabéticamente Ordenar por aportación de la UE Ampliar todo Contraer todo UNIVERSITAT POLITECNICA DE CATALUNYA España Aportación de la UE € 131 634,00 Dirección CALLE JORDI GIRONA 31 08034 Barcelona Ver en el mapa Región Este Cataluña Barcelona Tipo de actividad Higher or Secondary Education Establishments Contacto administrativo Joan Serrat (Prof.) Enlaces Contactar con la organización Opens in new window Sitio web Opens in new window Coste total Sin datos CSC-TIETEEN TIETOTEKNIIKAN KESKUS OY Finlandia Aportación de la UE € 102 565,00 Dirección KEILARANTA 14 02101 Espoo Ver en el mapa Región Manner-Suomi Helsinki-Uusimaa Helsinki-Uusimaa Tipo de actividad Other Contacto administrativo Kimmo Niittuaho (Mr.) Enlaces Contactar con la organización Opens in new window Sitio web Opens in new window Coste total Sin datos STICHTING EGI Países Bajos Aportación de la UE € 133 471,00 Dirección SCIENCE PARK 140 1098 XG Amsterdam Ver en el mapa Región West-Nederland Noord-Holland Groot-Amsterdam Tipo de actividad Other Contacto administrativo Tiziana Ferrari (Dr.) Enlaces Contactar con la organización Opens in new window Sitio web Opens in new window Coste total Sin datos AKADEMIA GORNICZO-HUTNICZA IM. STANISLAWA STASZICA W KRAKOWIE Polonia Aportación de la UE € 152 475,00 Dirección AL ADAMA MICKIEWICZA 30 30-059 Krakow Ver en el mapa Región Makroregion południowy Małopolskie Miasto Kraków Tipo de actividad Higher or Secondary Education Establishments Contacto administrativo Aleksandra Paluk (Ms.) Enlaces Contactar con la organización Opens in new window Sitio web Opens in new window Coste total Sin datos EMERGENCE TECH LIMITED Reino Unido Aportación de la UE € 174 142,00 Dirección ST. JAMES HOUSE, 8 OVERCLIFFE DA11 0HJ GRAVESEND Ver en el mapa Tipo de actividad Private for-profit entities (excluding Higher or Secondary Education Establishments) Contacto administrativo Matti Veikko Johannes Heikkurinen (Mr.) Enlaces Contactar con la organización Opens in new window Coste total Sin datos
