Workshop 'Process and Quality Management in Project Support Offices'

To coordinate and administrate complex projects is a time consuming business. Project Support Offices are starting up at many institutions as a service point to relieve scientists in their Project Management work and give them more time for their core tasks. These PSOs work mainly in processes, their operations are ongoing, even though there are service points for projects. In order to make these PSOs competitive, we must look into their processes and make them more effiicient.

The following topics will be covered in the workshop:

• Process Management versus Project Management
• Objectives, Advantages
• Process Planning and Modelling
• Techniques and Templates
• Quality Management
• Networking Culture
• Organisational Culture
• Communication
• Change Management
• Stabilise Processes

The course is beneficial to all professionals who have already worked in projects for some time, or work in service offices and want to complete their management skills. They should have a basic knowledge in handling projects or working in processes. Participants are welcome to discuss their own projects/processes.

Date: 21 - 22 May 2015

Course fee: 995 EUR., EARMA members/KIT employees 895 EUR

The fee includes tuition, documentation, morning coffees, sandwich lunches, afternoon teas, refreshment drinks.

Venue: Akademie Hotel, Karlsruhe, Germany

For further information please contact Elisabeth Gillich elisabeth.gillich@kit.edu, or check www.fortbildung.kit.edu (course MB455)