Fifth International Workshop on Advances in Quality of Service Management, Helsinki, Finland
Service level management (SLM) is the process of managing the quality of service (QoS) demanded by clients and offered by providers. In the past, SLM approaches have focused on service contract definition, monitoring and reporting and have typically been handled by enterprise system management tools.
However, traditional approaches may be inadequate when dealing with complex service-oriented architectures. Service-oriented architectures are compositional, dynamic and often distributed over the internet. For such architectures, SLM becomes a challenge that can no longer be handled by traditional monitoring tools.
This workshop will focus on issues that are important to modern QoS management: the monitoring of widely distributed components, dynamic adaptation strategies and the necessity for more sophisticated prediction and diagnostic analysis techniques. Model-driven approaches to these issues will be a special focus of the event.For further information, please visit: http://www.cs.helsinki.fi/en/edoc2011/aquserm(opens in new window)