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European quality dynamics: Quality management in services and manufacturing

A conference on "European quality dynamics: Quality management in services and manufacturing" will take place in Luxembourg on 28-29 September 1995. It is organized by the Luxembourg Ministry of Economics and supported by DG XIII/D of the European Commission.

The conference w...

28 September 1995 - 28 September 1995
Luxembourg

A conference on "European quality dynamics: Quality management in services and manufacturing" will take place in Luxembourg on 28-29 September 1995. It is organized by the Luxembourg Ministry of Economics and supported by DG XIII/D of the European Commission.

The conference will focus on the role of leadership in influencing people and processes to achieve total customer satisfaction and customer retention. In particular, the following topics will be discussed:

- Quality and the customer: Supplier relationships/benchmarking;
- TQM: European quality model and self-appraisal;
- Total customer satisfaction and measurement;
- Cultural change, re-engineering and training;
- Quality techniques, QFD, and planning tools;
- Leadership, motivation and empowerment.
For further information, please contact:

ITOC SA
88 rue de la Semois
L-2533 Luxembourg
Tel. +352-456680; Fax +352-250151