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Supporting the creation of an e-Accessibility Mark

Exploitable results

Support-EAM was a Specific Support Action Project co-funded by the INFSO DG of the European Commission within the RTD activities of the Thematic Priority Information Society Technologies of the 6th Framework Programme. The objective of the SUPPORT-EAM is to propose a strategy for creating a Web Accessibility Quality Mark for Web services, as part of the Action Plan eEurope 2005: An information society for all. It refers to the Council Resolution on eAccessibility - improving the access of people with disabilities to the Knowledge Based Society, inviting the Commission and the member states "to consider the provision of an eAccessibility mark for goods and services which comply with relevant standards for eAccessibility". The general project objectives of the project were: - To develop a harmonised methodology used for assessing Web Accessibility (single-site or large-scale). This methodology will be validated by experts from two other IST projects, namely BentoWeb and EIAO - which together with Support-EAM constitute what is known as the WAB (Web Accessibility Benchmarking) Cluster. The result will be referred to from now on as the Unified Web Evaluation Methodology (UWEM). To recommend requirements for a Web Accessibility certification scheme. - To disseminate knowledge over Europe. Support-EAM conducted a study on certification schemes in Europe. This study covers: general terms and definitions; the European regulatory context and its transposition in European countries; the requirements for Quality Marks; description and comparison of existing labels or Quality Marks in different domains, like the European Ecological Label, Tickit, the European Computer Driving Licence, IQNET, the CEN Keymark, the Health-On-the-Net (HON), for instance. Finally the study identifies the essential elements of a future scheme for certification or distribution of a Quality Mark for guaranteeing the conformity of Web sites to accessibility requirements. The report of this study is available under the title D3.1: "State-of-the-art of Certification Scheme in Europe" (30 November 2005). It can be downloaded from the Web at: http://www.support-eam.org/supporteam/About_Supporteam/Documents.asp In conclusion, both surveys show clearly that: 1. web accessibility is raising more and more concrete concerns in Europe; 2. third party certification is often regarded as a more trustful certification method than Supplier Declaration of Conformance; 3. avoiding fragmentation of interpretation of web accessibility guidelines and harmonization should be the key activities of a European Authority; and, 4. there is a huge need for objective criteria and good practices concerning web accessibility. These two studies can be be downloaded at: http://www.support-eam.org/supporteam/About_Supporteam/Documents.asp Support-EAM studied the schemes and labels developed by several organisations for certifying the conformity of Web sites to the W3C/WAI WCAG requirements. Support-EAM conducted two on-line surveys in 5 languages (Dutch, English, French, German, Spanish) in order to better identify the needs expressed by Stakeholders concerning a Quality Mark and a European Authority for Web Accessibility Certification. Support-EAM has developed a process for collating and merging three different methodologies, all based on the W3C/WAI WCAG, checking their coherence with the W3C/WAI work, within the WAB Cluster1. A demonstrator illustrates how the Unified Web Evaluation Methodology can be applied by expert reviewers in the frame of a labelling scheme. This demonstrator is a Web application that can be run on-line. The url is: http://www.demo-support-eam.org/

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