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Information Technology Uptake Support Environment

Objective

The importance of human and organisational factors in the IT uptake process is generally recognised, but real understanding of these issues is confined to behavioural scientists, who are generally isolated from the main body of IT practitioners. This project aimed to demonstrate that complex domains of behavioural science expertise can be presented in an interesting way, and was designed to facilitate the transfer of this knowledge to a wide range of IT professionals and user organisations via a technology-based Uptake Support Environment, or IT-USE.
The importance of human and organisational factors in the information technology (IT) uptake process is generally recognised, but real understanding of these issues is confined to behavioural scientists, who are generally isolated from the main body of IT practitioners. This project aims to demonstrate that behavioural science information can be presented in an interesting way, and to facilitate the transfer of this knowledge to a wide range of IT professionals and user organisations via a technology based uptake support environment, or IT-USE.

The project aimed to demonstrate that complex domains of behavioural science expertise can be presented in an interesting way, and was designed to facilitate the transfer of this knowledge to a wide range of information technology (IT) professionals and user organizations via a technology based uptake support environment, or IT-USE.

The main result from IT-USE was an intelligent support environment prototype containing a structured knowledge base elicited from behavioural scientists and IT professionals, presented to the user in a manner which exploits the technical capability of interactive video technology and experts systems technology. The novel application of these technologies to aid the dissemination of information concerning complex, but highly relevant, domains of behavioural sicence is a product in its own right, as well as providing significant potential benefits to users of IT-USE. The prototype consists of an interactive graphical interface, a system of interactive video sequences, a structured knowledge base, a toolbox containing material accessible to the suer derived from the latter, and an information management system. Thes components can be separated into courseware and supportware. The resulting product will enable the user to recognize in advance, and thus avoid, human and organizational problems which currently give rise to IT uptake failures, and to implement effectively IT system uptake strategies which enhance the quality of working life.
A substantial knowledge-base exists which addresses:

- human and organisational factors in IT uptake processes in user organisations
- transformations in the design of work and organisations through IT uptake and possible implications for the quality of working life, including training for IT uptake
- user aspects of hardware and software, particularly the usability and acceptability of IT products and applications
- methodologies for the design and implementation of IT application systems in user organisations
- the strategic/competitive importance of IT uptake as a component of business planning, and especially of organisational innovation for competitiveness.

This project integrated a number of leading-edge aspects of IT (interactive video, a comprehensive knowledge-base made up of text, graphics, animated graphics and video, and an expert systems interface to the user) as a means of storing, structuring and presenting this complex behavioural science knowledge to users of IT-USE.

Coordinator

IRISH MEDICAL SYSTEMS
Address
Blackrock Clinic, Blackrock
Co Dublin
Ireland

Participants (7)

DATACENTRALEN AF 1959
Denmark
Address
Retortvej 6 - 8
2500 Valby
FutureMedia Ltd
United Kingdom
Address
44A Aldwick Road
PO21 2PN Bognor Regis
HANDELSHOJSKOLEN I KOBENHAVN (COPENHAGEN BUSINESS SCHOOL)
Denmark
Address
Julius Thomsens Plads 10
1925 Frederiksberg
MEMORY COMPUTER
Ireland
Address
31 Adelaide Road
Dublin 2
RIJKSUNIVERSITEIT GRONINGEN
Netherlands
Address
Zernike Park 2 - Zernike Science Park Centre
9747 AN Groningen
SCAITECH A/S
Denmark
Address
Havegaerdet 1
2800 Lyngby
WORK RESEARCH CENTRE
Ireland
Address
Northumberland Road 22
Dublin 4