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Improving quality and safety in the hospital: The link between organisational culture, burnout, and quality of care

Objective

To date, relatively little evidence has been published as to what represents an effective and efficient way to improve quality of care and safety in hospitals. This vacuum in the research means there is a significant opportunity to design quality of care and safety interventions in collaboration with the relevant stakeholders, which address the relevant organisational and individual factors in a hospital setting. The aim of the present project will be; to benchmark the organisational and individual factors that impact on quality of care and patient safety, and design bottom-up interventions that both increase quality of care and physician well being. In specific the project has the following objectives: (1) To profile the specific factors of hospital-organisational culture that increase burnout among physicians, and therefore decrease quality of care, (2) To monitor burnout and its associations to quality of hospital care among physicians, (3) To identify appropriate bottom-up solutions to the problems of organisational culture and physician burnout, and its impact upon patient safety and quality of care, and (4) To develop a network for hospital managers and associated stakeholders for the communication of interventions aimed improving quality of care in hospitals. The work plan of the proposed project will consists of 3 phases: The first phase will be a preparatory one where the foundations for the following phases in terms of organisational and informational background will be outlined The second phase will assess the organisational culture, burnout and quality of care. A multi-centre survey will be conducted in physicians and patients from selected hospital-sites from South and SE Europe. This third phase will address how to improving quality of care using action research. The phase will use action research to involve health professionals and members of management boards in each hospital site to develop their own interventions for improving quality of care.

Call for proposal

FP7-HEALTH-2009-single-stage
See other projects for this call

Funding Scheme

CP-FP - Small or medium-scale focused research project

Coordinator

ARISTOTELIO PANEPISTIMIO THESSALONIKIS
Address
Kedea Building, Tritis Septemvriou, Aristotle Univ Campus
54636 Thessaloniki
Greece
Activity type
Higher or Secondary Education Establishments
EU contribution
€ 633 200
Administrative Contact
Efharis Panagopoulou (Dr.)

Participants (9)

UNIVERSITY OF MACEDONIA
Greece
EU contribution
€ 332 000
Address
Egnatia Street 156
540 06 Thessaloniki
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Anhtony Montgomery (Dr.)
EGE UNIVERSITY
Turkey
EU contribution
€ 110 320
Address
Ege Universitesi Kampusu
35100 Izmir
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Feride Aksu Tanik (Prof.)
CENTRO DE INVESTIGACAO E DE INTERVENCAO SOCIAL ASSOCIACAO
Portugal
EU contribution
€ 110 320
Address
Avenida Das Forcas Armada
1649 026 Lisboa
Activity type
Research Organisations
Administrative Contact
Ana Margarida Passos (Dr.)
UNIVERSITATEA BABES BOLYAI
Romania
EU contribution
€ 110 320
Address
Mihail Kogalniceanu 1
400084 Cluj Napoca
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Adriana Baban (Prof.)
Health Psychology Research Center
Bulgaria
EU contribution
€ 69 000
Address
Ulica Atanas Dalchev 10-Ap 4
1113 Sofia
Activity type
Research Organisations
Administrative Contact
Irina Todorova (Dr.)
SVEUCILISTE U ZAGREBU MEDICINSKI FAKULTET
Croatia
EU contribution
€ 110 320
Address
Salata 3
10 000 Zagreb
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Jadranka Mustajbegovic (Prof.)
Public health institution Institute of Occupational Health, Republic of Macedonia
North Macedonia
EU contribution
€ 69 000
Address
Ii Makedonska Brigada 43
1000 Skopje
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
Administrative Contact
Jovanka Bislimovska (Prof.)
THE UNIVERSITY OF NOTTINGHAM
United Kingdom
EU contribution
€ 176 800
Address
University Park
NG7 2RD Nottingham
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Paul Cartledge (Mr.)
ROYAL COLLEGE OF SURGEONS IN IRELAND
Ireland
EU contribution
€ 189 200
Address
Saint Stephen's Green 123
2 Dublin
Activity type
Higher or Secondary Education Establishments
Administrative Contact
Hannah Mcgee (Prof.)