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CORDIS - EU research results
CORDIS

CitizenLab

Objective

CitizenLab is a cloud-based Software as a Service platform on which citizens co-create their city. The platform facilitates a two-way communication between the city and its citizens by matching the right urban challenges with the right citizens based on their expertise and/or interests. By automatically analysing citizens’ feedback and opinions, the platform helps cities tap into the collective intelligence of citizens, whilst enabling them to reach out to more citizens and saving them resources.
Whilst the facilitation of digital interactions between governments and citizens has been identified as a clear priority at the highest level, today there are very limited digital means to do so, in an easy accessible way. This is reflected in the fact that today, over 78% of citizens reports that current communication channels used by government deemed are deemed unfit
Consequently, 83% of citizens amongst millennials feeling that municipal governments are not responsive to their citizens' needs, as they cannot easily reach them effectively. City governments are on a tight budget, and need ready-to-use and customizable solutions to bridge this communication gap with their citizens. CitizenLab enables its government to reach out to more and younger citizens, faster, with minimal efforts and at low ‘cost per engaged citizen’.
The platform is currently live, and counts customers across 3 countries (Belgium, the Netherlands and Kuala Lumpur in Malaysia), reaching TRL 7.
CitizenLab relates the topic “ODI Scheme” offering its disruptive solution to governmental authorities. The preliminary pilots conducted with its current customers demonstrate that CitizenLab will impact European and global public authorities and citizens alike, as significant demonstrated traction in only 1 year of operations with 15 deployments in 3 countries, and with high international growth potential as demonstrated by the interest from cities from all across the world.

Fields of science (EuroSciVoc)

CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: https://op.europa.eu/en/web/eu-vocabularies/euroscivoc.

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Programme(s)

Multi-annual funding programmes that define the EU’s priorities for research and innovation.

Topic(s)

Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.

Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

SME-1 - SME instrument phase 1

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Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

(opens in new window) H2020-SMEInst-2016-2017

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Coordinator

CITIZENLAB
Net EU contribution

Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.

€ 50 000,00
Address
PACHECOLAAN 34
1000 BRUSSEL
Belgium

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Région de Bruxelles-Capitale/Brussels Hoofdstedelijk Gewest Région de Bruxelles-Capitale/ Brussels Hoofdstedelijk Gewest Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Links
Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

€ 71 429,00
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