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DIGital traNsport In and for socieTY

Deliverables

The DIGNITY Learning Community Platform

The deliverable will present the online platform of the DIGNITY Learning Community developed in task 5.4 where different stakeholder members will be able to interact with the project team on the results and outputs progressively achieved.

Leaflet, posters/roll-ups and presentation

The deliverable will present the communication material produced in task 5.2. The materials will include a leaflet, a poster and/or roll-up made in English as well as in the 5 languages of the pilots (Spanish, German, Dutch, and Italian). A standard PowerPoint presentation, factsheets, infographics, and other supporting materials will also be produced in English and used to promote the project.

Project website

The deliverable will showcase the DIGNITY website developed in task 5.3.1. The project basic information will be made available to the different target groups, as well as running activities and results when available.

Report with an overview of knowledge about the effects of digitalization in mobility in society

The deliverable will report about the activities carried out in task 1.1 where a literature review will be carried out to get better understanding of the effects of digitalization in society in general and more specific in transport and mobility. The review will also be relevant to see to what extend countries and regions acknowledge the difficulties for citizens (some specific target groups) in relation to digitalization in mobility and whether they are willing to work towards an inclusive society.

Guidelines for scenario building process in metropolitan/regional contexts for long-term digital transport policies & strategies

The deliverable will contain the common template and practical guidelines developed in task 2.2.2 to apply the scenario building approach in the context of DIGNITY. The guidelines will be used as a basis for guidance in the four DIGNITY pilots. According to the information and feedback collected from the pilot cities and regions, the methodology will be finetuned and standardized for exploitation in task 2.3.

Interactive catalogue with good examples of mobility products for vulnerable groups, and overview of success factors

The deliverable will report about activities carried out in task 1.3 where existing digital products and services for mobility in Europe will be categorized in a systematic way. The resulting catalogue will then be reviewed using an existing method and tool for estimating exclusion developed by UCAM. The method can give an estimate of the proportion of the population in each country who would struggle to use the solution and can also identify what aspects of the product cause particular difficulties.

Dissemination and Exploitation Plan + visual identity guidelines

The deliverable will contain the DIGNITY Dissemination and Exploitation Plan developed in task 5.1. The plan will define objectives, target groups and the best practices for disseminating its outputs to stakeholders and the public at large. It will then set out the communication channels and products that will be used in the project. The plan will also contain the visual identity guidelines to be used for communication.

Guidelines for digital gap self-assessment

The deliverable will summarise the results of task 2.1 where a baseline set of information for each pilot summarising the current transport situation at macro, meso and micro level will be collected and used to build a methodology to assess the digital exclusion in a metropolitan/regional context. A common template and practical guidelines will be produced for pilots to frame the digital gap in their local context. The information compiled will be used to finetune the DIGNITY approach (task 2.3), taking into account different context factors and will be used in WP4 to set up a common benchmark/baseline and its parameters to measure impact of the pilot activities.

Guidelines for inclusive-design processes for digital products and services

The deliverable will contain the common template and guidelines developed in task 2.2.1 to apply the Inclusive Design Wheel approach for the specific needs of digital mobility services in the context of DIGNITY. The adapted wheel would be used as a basis for guidance for the pilot co-creation event inputs and activities in the four pilots. According to the information and feedback collected from the pilot cities and regions, the methodology will be finetuned and standardized for exploitation in task 2.3.

Evaluation Guidelines Report

The deliverable will present the evaluation guidelines developed in task 4.1. The guidelines will describe the comprehensive method that will facilitate the assessment of the impact of the DIGNITY approach, its monitoring and the adjustments for its successful implementation and continuous improvement. The assessment criteria and KPI will be agreed with WP3 in cooperation with the pilots and data will be collected at different stages of the project to enable its monitoring. An integrated assessment will be selected for aggregating criteria and comparing experiences in each region/pilot. the data gathering will be taken from end-users and/or other experts, by means of a survey and in-depth interviews (ex-ante and ex-post evaluation tests). Moreover, the introduction of evaluation techniques will be performed according to the analysed needs of each case study, to introduce the techniques considered most appropriate (i.e. cost-benefit, cost-effectiveness, among others).

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Publications

Predicting population exclusion for services dependent on mobile digital interfaces

Author(s): Michael Bradley, Joy Goodman-Deane, Jakob Kluge
Published in: 2021

Digital mobility services: A population perspective

Author(s): Joy Goodman-Deane, Jakob Kluge, Elisabet Roca Bosch, Nina Nesterova, Mike Bradley, P. John Clarkson
Published in: British HCI 2021, 2021