Objective
Cleverly, through the COALA project, is building a Cloud Based, AI Driven Customer Support Assistant that takes advantage of historical customer service data to build an assistant that helps customers reply to emails and non-conversational queries from customers. By leveraging its proprietary Knowledge Powered Recommendation Technology, Cleverly is in a privileged position to tackle these issues and use the COALA technology not only for email but also to conversational interactions (chat), applying a 20% increase in employees efficiency and productivity.
Keywords
Programme(s)
Funding Scheme
CSA - Coordination and support actionCoordinator
CLEVERLY, LDA
Net EU contribution
€ 128 750,00
Address
CALCADA DO LAVRA, 22, 2
1150-208 Lisboa
Portugal
1150-208 Lisboa
Portugal
SME
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.
Yes
Region
Continente
Área Metropolitana de Lisboa
Área Metropolitana de Lisboa
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Links
Total cost
No data