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Content archived on 2024-06-10

Client requirements definition improvement

Objective

To effectively meet the increase in demand for our products and services TrendSoft has recognised the need to put in place the necessary underlying structures and processes. TrendSoft is currently implementing a Quality Management System and has identified the critical area of accurate Client functional requirements definition as being a fundamental aspect of our on-going Client management and thus future success. TrendSoft recognises that improvements in this area will yield a positive benefits down-the-line throughout the remainder of the development process.
This is a common concern to the software industry where the primary business objective is to meet the customers requirements in terms of product as required, within the agreed costs and timeframe.


THE EXPERIMENT
The achievement of the above requires both the building of a 'Stakeholder Partnership' between ourselves, as supplier, and the Client, and, through this partnership and supported by methods and tools, an improvement of the company's ability to gather, specify and manage Client functional requirements. An appropriate method will be tailored to suit our needs. The tools would include:
(a) Analyst Workbench e.g. System Architect. Used to manage and control the clients information.
(b) Data Modelling e.g. ERwin. Used to model data relationships and elements.
(c) Document Management. Used to manage document versions. MS Word may suffice.
Vision Express are a major chain of Optical Product retailers. TrendSoft is continuing to develop the product in line with their needs and will use the 5th Phase of this project as the baseline application.
TrendSoft employs 20 people, 13 of whom are involved in software development.

EXPECTED IMPACT AND EXPERIENCE
The experiment is expected to yield higher productivity, shorter development timescales, and reduced levels of change requests and problems. It is also expected to lead to improvements in the company's testing capability, to an enhanced product quality, to increased client satisfaction and to a strengthening of the company's client retention capability. It will also raise the skill and motivation levels of our staff and, in tandem with our quality programme will enhance the quality culture of the organisation.

Fields of science (EuroSciVoc)

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Topic(s)

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Funding Scheme

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ACM - Preparatory, accompanying and support measures

Coordinator

Trendsoft (Irl) Ltd.
EU contribution
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Address
Dartmouth House 10
10 Dublin
Ireland

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Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

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