PRESERVE will design and implement a service knowledge network supporting a production system consisting of machines linked in a production chain. Due to the enormous requirements towards availability and a lack of experience concerning the innovative technology used, the system operating company and the machine suppliers will establish a knowledge partnership to control productivity. The network consists of an organisational network, an information and communication infrastructure and a qualification concept based on knowledge exchange and accessibility for all partners. PRESERVE will develop organisational concepts for networked service and maintenance. This new form of co-operation will be supported by an IT infrastructure based on Internet technologies enabling a structured process of knowledge management and providing software for remote maintenance. The core of the infrastructure will be a multimedia service and maintenance database.
The overall objective of PRESERVE is to raise the availability of innovative and complex production technologies by installation of an international knowledge-network comprising the operating company and the suppliers. The project aims at improving the service co-operation when a machine malfunction occurs or when preventive measures to maintain the system have to be carried out. The knowledge-network aims at increasing the accessibility of information, simplification of information search and documentation, increasing the ability of self-service and accelerating the process of organisational learning. It will be supported by a multimedia knowledge database accessible over the Internet containing all relevant service and maintenance information. The new methods, software tools and organisational co-operation concepts will be tested in a production environment with a simple, measurable and precisely defined goal: increasing the availability of innovative production technologies.
The work is divided into 7 work packages: analysis, conception, development, integration and test, dissemination and implementation, project management and assessment and evaluation.
Analysis: In this package, the scientific and technological state of the art concerning service networks and the existing service organisation and techniques used in the partner enterprises are established. A benchmark study examines service and maintenance strategies in other branches. Service knowledge sources and existing qualifications are identified. Service and maintenance relevant controlling figures used in the partner companies are assessed.
Conception: In this packages, new concepts of organisation, communication, information technology, qualification and production controlling are created and adopted to the special needs of the partners. The knowledge base concept is set up by knowledge engineering. Assisting software tools are designed. More expressive controlling figures are worked out. Concepts for the introduction of the new organisation structures, the software and the controlling means are created.
Development: Here, the software modules used to assist process control, communication and remote maintenance are developed.
Integration and test: Software modules and service organisation concepts are installed at the partner companies. The staff is trained to use the new methods and software. All concepts and the software are refined by on-the-job testing.
Dissemination and Implementation: In this package, the project results are summarised in a guide, describing the organisation of service networks for linked machines with productivity guarantee. A business plan is set up to capitalise the project results after project duration.
Project management: This work packages which lasts from the beginning of the project to the end, assures the achievement of the project objectives by a regular revision process. Project meetings are held, external experts are invited and means for assuring constant communication are established.
Assessment and Evaluation: This work package will ensure that the project objectives will be reached by an on-going comparison of objectives set up in chapter 2 and the achieved project results. An assessment report will be provided to the project management board on a regular basis.
Funding SchemeCSC - Cost-sharing contracts