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Content archived on 2024-05-21

Advanced Cross-Communication Environment providing Support Services to dispersed MAINtenance and Technical Support engineers


The purpose of the Project is the architectural design, implementation and experimentation of an Innovative Integrated Communication and Delivery Platform to collect, manage, share and transfer Corporate Knowledge to experienced technicians and to young professionals for engineering activity support in geographically dispersed sites.

The project is based on an in-depth assessment of the user needs and an early identification of usability barriers that nowadays make hard the effective access to valuable Corporate Knowledge in manufacturing industries.

Different types of European environments were chosen for project validation: the Aerospace Division of a large European aerospace industry, a small machinery manufacturer operating in the context of supple to automotive industries and an academic environment for industrial training.

The scalar implementation of the Platform uses the currently available European TLC and IP technologies including High speed INTERNET links and Satellite Communications.

The main objective is the implementation of a Corporate Knowledge (CK) Management and Delivery Platform that will permit experienced technicians and young professionals (working in geographically dispersed sites for large companies or for SMEs) to receive appropriate support for their engineering activity.

A second objective is the definition of methodologies, rules and tools which will permit to collect and share those parts of CK having direct impacts on the specific industrial areas. This CK does not belong to one company but it is usually distributed throughout the full chain provider-integrator-client.
Another objective is measuring the cost/effectiveness (mainly for SMEs) of an operational environment for off-site maintenance based on different speed INTERNET connections and Satellite Communications.

A final objective of the project is the definition of a preliminary list of suggestions for possible extensions of the Platform concepts for future aerospace applications.

Work description:
The project is structured in 8 Workpackages (WP); each WP is managed as a subproject.

WP1. Co-ordination.This WP covers also info dissemination (WEB and CDs) and direct contacts with other IST projects at CLUSTER level

WP2 / WP5 = Technical Parts

The project is user-needs driven, so it architecture depends on the assessment of the user needs (WP.2). A large European industry (Aerospace division), a small machinery manufacturer and an academic environment for industrial training have been chosen to cover the needs of different European users during the experimentation phase (WP.5) and the project validation.

WP.3 identifies the value given by Industrial organisations to their CK (Corporate Knowledge). A set of methodologies, procedures and tools for selecting meaningful parts of CK is critically analysed and proposed according to a model of the business value chain represented by provider/prime contractor/client and by some "human factors" considerations

WP.4 Implements the Communication Delivery Platform which consists of 2 major software parts: the Resource Management Kernel and the Network Competence Centre. The implementation embeds some innovative concepts on usability.

WP6 Extensions for Aerospace develop a study for preliminary list suggestions of possible future extensions for Aerospace maintenance and in-site training applications(2004 and over).

WP.7 Exploitation (Dissemination and Use, Technology Implementation/ Assessment, Future Actions) The focus is on the business opportunities of Contractors dealing with thousands of European SMEs during the exploitation phase (2002-2004), on the decreasing costs of high-speed satellite links forecasted for 2003-2005 and on the evolution of INTERNET applications for business purposes (2001 and over). The originality and the innovation of the proposal are related to the overall architecture (scalable, incremental and flexible), to the cultural model embedded and to the strong user-focused approach.

WP.8 Assessment and evaluation with the support of an external specialist (with experience of Large Systems design and User Requirements Specifications).

Call for proposal

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EU contribution
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10146 TORINO

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Total cost
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Participants (10)