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Delivery of context-sensitive organizational knowledge

Objective

DECOR attempts to develop integrated methods and tools for active, context-sensitive and self-adaptive delivery and organisational knowledge at the process level. Results will comprise the realisation of structured archives with domain ontologies and process models as key structures, process modelling and enactment tools, and a methodology to support organisational take-up. Development and validation will be performed in test cases in the insurance and consulting sector.

OBJECTIVES
DECOR aims at (a) providing a structured archive organised around the notion of the company's business processes, which are equipped with (b) active, context-sensitive knowledge delivery to promote a better exploitation of knowledge sources. DÉCOR's technical R&D objectives are (1) to clarify the structuring elements for a sufficiently well-organised archive (2) to identify the necessary ontologies to represent the background knowledge of creation and use of documents, and (3) to provide tool and methodological support for modelling these ontologies in knowledge archive (OM) projects; (4) to employ strong and weak business process models as a structuring element to represent the context of information creation and application; (5) to extend the paradigm of workflow systems to automatically provide activity- and context specific relevant information; (6) to create a methodology for building & installation of process-oriented organisational memories.

DESCRIPTION OF WORK
The work will start with the assessment of available tools and methods with respect to the needs of the user partners. Under guidance and supervision of the disseminator partners and with help of the developers, the user partners model their respective ontologies and identify the business processes suitable for archive structuring and knowledge enactment. In parallel, technical details are clarified and a basic archive architecture is realised. Thus early practical experience and a clear identification of weaknesses and importance of the research directions is assured. This work is concluded by milestone M1. In WP3, archive prototypes are realised at the user sites, based on the basic architecture and the modeled background knowledge. Under supervision and guidance of the disseminators the user partners will process a sufficient amount of relevant documents to fill the archive with the critical mass necessary for further tests. Possible weaknesses in the ontologies and the modelling capabilities are identified. The modelling tools and methods for business processes are extended to cover the handling of weakly-structured business processes and the description of the appropriate knowledge needs. In WP5, an enactment service for the extended business process models is realised as a developer prototype. Disseminators and users model the extended process structures at each user site. This work is concluded by milestone M2. Using the models and the developer prototype, the active organisational memories are installed at the three user sites. The operational systems form milestone M3. The systems are tested and evaluated in day-to-day work at the user sites; feedback is collected and improvements realised. During the project, a systematic methodology for introduction of OM systems in enterprises is documented, taking into account insights and experiences from all work packages.

Funding Scheme

CSC - Cost-sharing contracts

Coordinator

DEUTSCHES FORSCHUNGSZENTRUM FUER KUENSTLICHE INTELLIGENZ GMBH
Address
Erwin-schroedinger-strasse 57
67663 Kaiserslautern
Germany

Participants (5)

DHC DR. HERTERICH & CONSULTANTS GMBH
Germany
Address
Landwehrplatz 6-7
66111 Saarbruecken
INSTITUTE OF COMMUNICATION AND COMPUTER SYSTEMS
Greece
Address
Patission Street 42
10682 Athens
PLANET AE
Greece
Address
Apollon Tower, Louise Riencourt Street 64
11523 Athens
SEMA GROUP BELGIUM
Belgium
Address
Rue De Stalle 96
1180 Uccle/ukkel
SOCIAL SECURITY INSTITUTE
Greece
Address
Papadiamantopoulou 87
10241 Athens