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Pan-European harmonisation of vehicle eMERGEncy call service chain


With the rapidly growing number of subscribers to an increasing range of proprietary non-interoperable vehicle emergency call services there is a urgent need for a common European solution that ensures that a manual or automatic E-Call reaches the E-Call Service Centre in a fast and reliable way and that the proper emergency response is sent to the vehicle - this is not the case today with the proprietary systems available. E-MERGE aims to create an agreed technical, operational and business solution for the vehicle E-Call service chain via the creation of an extended E-Call "X-112" and the enabling of pan-European service roaming between E-Call Service Centres. The solution will be validated in vehicles from 6 European vehicle manufactures on 5 European sites and will ensure that the vehicle E-call services are available when travelling anywhere in Europe and that current problems with interoperability and language are resolved.

The overall objective is to ensure the availability and functioning of vehicle based emergency call systems from any vehicle anywhere in Europe via the development of a X-112 call. The key objective of E-MERGE is therefore to develop, test and validate common specifications for the vehicle emergency call at all levels along the vehicle emergency call chain and to ensure that the technical, organizational and business structure is available for a European wide take-up of the solution. Other main objectives are to remove current cross-border and language problems and to make an interoperable solution covering the whole of Europe and including all European vehicle manufactures, which after the project will be adopted by the involved vehicle manufactures, E-Call service centres, PSAPs and emergency agencies.

Work description:
The project will identify needs and requirements of all actors in the emergency call chain - drivers, vehicle and equipment manufacturers, service centres, PSAPs and emergency agencies (e.g. police, fire, ambulance). Then it will establish the required technical and organisational framework as well as suggest business and commercial solutions to the establishment of pan-European vehicle E-call services and systems including the creation of X-112 and pan-European service roaming between E-Call Service Centres. Specifications will be defined for technical elements, including message content and formats, exchange protocols, databases and a Europe-wide harmonised vehicle E-call system based on adaptation of existing technology and systems will be created. Operational procedures and arrangements for all stages of E-Call handling will also be defined. The system interoperability will be tested in vehicles from five European vehicle manufactures (with a sixth as an observer) in different scenarios and locations across five European trial sites. These will involve local E-Call service centres, PSAPs and emergency agencies. Social/institutional issues such as data privacy will be investigated and organisational options and business case for a pan-European E-Call network will be defined. Finally scenarios for European E-Call service chain deployment and for the adoption of the agreed business solution across Europe will be assessed.

Milestones: M3 User needs; M7 Specification; M12 Development; M14 Demonstrations; M23 Evaluation results & Business plan; M24 Final report. The introduction of a harmonised European extended E-call (X-112) system will lead to faster and more effective emergency assistance thus saving lives. The PSAPs/Emergency agencies will with X-112 obtain more detailed information than using the E-112 approach, leading to the supply of a faster, more effective and more reliable emergency service.

Call for proposal

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EU contribution
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Participants (14)