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Content archived on 2024-05-15

A Governmental Knowledge-based Platform for Public Sector Online Services


Public transaction services (such as e-forms) although perceived the future of e-government have not yet realised their full potential. E-forms have a significant role in e-government, as they are the basis for realising most of the twentypublic services that all member states have to provide to their citizens and businesses.The aim of the SmartGov project is to specify, develop, deploy and evaluate a knowledge-based platform to assist public sector employees to generateonline transaction services by simplifying their development, maintenance and integration with already installed IT systems. The deployment of that platform will be supported by new process models including process improvementmethodologies targeting the public sector as well as an investigation of social aspects for public sector employees. This platform will be evaluated in two European countries (in one Ministry and one Local Authority).

The project objectives are:- To specify and develop a knowledge-based core repository for governmental transaction services. This repository will contain the basic Transaction Services. Elements that will be used to build up the public services and will include domain specific information and knowledge.- To specify and develop the SmartGov services and applications for creating and maintaining e-services and for communicating with installed IT systems.- To investigate process models for the public sector and relevant social aspects in order to deploy the SmartGov platform and realise its full potential.- To deploy the SmartGov platform in one ministry and one local authority and to evaluate it by creating a number of public transaction services.

The project work is organized into nine workpackages: WP1. Project Management, Coordination and Risk Assessment WP2. Dissemination and Exploitation WP3. State-of-the-Art and Current Condition at Public Authorities WP4. User Requirements and System SpecificationsWP5. Development of SmartGov Knowledge-Based Core Platform WP6. Development of SmartGov Applications and Services WP7. SmartGov Process Models and Social Aspects WP8. Integration, Deployment and Trials ConfigurationWP9. Trials Evaluation The abovementioned nine WPs provide a detailed workplan that is structured around four main groups.

The aim of WPs 1 and 2 is to manage and coordinate the project, to disseminate and exploit its results, to evaluate its progress, to assess the respective risks and to feed the results of risk assessment back to the project. Within WP3 and WP4 the aim is to identify the stakeholders and determine relevant user-groups, obtain their requirements, depict the current condition in participating public authorities and review state-of-the-art including best practice worldwide. Withihn the context of WP5 to WP7 the implementation of SmartGov system components will take place, new process models will be proposed and relevant social aspects will be investigated. Within WP8 and WP9 the SmartGov components will be integrated and two trials will be carried out in two European countries. In one cases the SmartGov platform will be installed at a ministry, while in the second case at a municipality. The trials will be monitored and the results will be evaluated.


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10679 ATHENS

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Participants (6)