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Content archived on 2024-06-11

Quality approach in tendering urban public transport operations

Objective

The goals of the research are:
- the identification of present and emerging practises including quality performance in tendering/contracting urban public transport (UPT) operations;
- the evaluation of the practices identified;
- to propose "best practises" and guidelines, including practical recommendations, to public authorities and operators, for including quality performance in tendering/contracting UPT;
- the identification of trends in quality management in UPT;
- to establish a link between the quality indices identified in tenders/contracts and the perception of quality by the customers;
- to perform a strategic assessment of the impact of quality initiatives on European UPT industry.
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Call for proposal

Data not available

Coordinator

ORGANISATION GESTION MARKETING S.A.
EU contribution
No data
Address
avenue d'Auderghem 92
1040 Bruxelles
Belgium

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Total cost
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Participants (19)