Objective
The goals of the research are:
- the identification of present and emerging practises including quality performance in tendering/contracting urban public transport (UPT) operations;
- the evaluation of the practices identified;
- to propose "best practises" and guidelines, including practical recommendations, to public authorities and operators, for including quality performance in tendering/contracting UPT;
- the identification of trends in quality management in UPT;
- to establish a link between the quality indices identified in tenders/contracts and the perception of quality by the customers;
- to perform a strategic assessment of the impact of quality initiatives on European UPT industry.
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Fields of science
Topic(s)
Call for proposal
Data not availableFunding Scheme
CSC - Cost-sharing contractsCoordinator
1040 Bruxelles
Belgium
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Participants (19)
28028 Madrid
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69456 Lyon
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3062 PA Rotterdam
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0001 Tallin
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00192 Roma
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28007 Madrid
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0602 Oslo
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00196 Roma
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02640 Warsaw
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00210 HELSINKI
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28007 Madrid
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2288 DC Rijswijk
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4100 Porto
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1060 BRUXELLES
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38130 Echirolles
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50827 K"ln
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BUDAPEST
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1285 Lisboa
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75009 Paris
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