Skip to main content

Quality approach in tendering urban public transport operations

Objective

The goals of the research are:
- the identification of present and emerging practises including quality performance in tendering/contracting urban public transport (UPT) operations;
- the evaluation of the practices identified;
- to propose "best practises" and guidelines, including practical recommendations, to public authorities and operators, for including quality performance in tendering/contracting UPT;
- the identification of trends in quality management in UPT;
- to establish a link between the quality indices identified in tenders/contracts and the perception of quality by the customers;
- to perform a strategic assessment of the impact of quality initiatives on European UPT industry.
%

Funding Scheme

CSC - Cost-sharing contracts

Coordinator

ORGANISATION GESTION MARKETING S.A.
Address
Avenue D'auderghem 92
1040 Bruxelles
Belgium

Participants (19)

CALIDAD ESTRATEGICA, S.A.
Spain
Address
C/brescia 1-3A C
28028 Madrid
CENTRE D'ETUDES SUR LES R_SEAUX, LES TRANSPORTS, L'URBANISME ET LES CONSTRUCTION S PUBLIQUES
France
Address
9 Rue Juliette Recammier
69456 Lyon
ERASMUS UNIVERSITY ROTTERDAM
Netherlands
Address
Burgemeester Oudlaan 50
3062 PA Rotterdam
ESTONIAN LT-CONSULTANTS LTD
Estonia
Address
Jakobsoni 14
0001 Tallin
FEDERAZIONE NAZIONALE TRASPORTI PUBBLICI LOCALI - FEDERTRASPORTI
Italy
Address
Piazza Cola Di Rienzo 80A
00192 Roma
INGENIERIA Y ECONOMIA DEL TRANSPORTE S.A.
Spain
Address
Doctor Esquerdo 138
28007 Madrid
INSTITUTE OF TRANSPORT ECONOMICS
Norway
Address
Grensensvingen 7
0602 Oslo
ISTITUTO DI STUDI PER L'INFORMATICA ED I SISTEMI
Italy
Address
Via Flaminia 21
00196 Roma
IZBA GOSPODARCZA KOMUNIKACJI MIEJSKIEJ
Poland
Address
Jana Pawta Woronicza 27
02640 Warsaw
LT - CONSULTANTS LTD.
Finland
Address
Melkonkatu 9
00210 Helsinki
METRO DE MADRID S.A.
Spain
Address
Cavanilles No 58
28007 Madrid
NEA - TRANSPORTONDERZOEK EN -OPLEIDING
Netherlands
Address
297,Sir Winston Churchilllaan
2288 DC Rijswijk
SOCIEDADE DE TRANNSPORTES COLECTIVOS DO PORTO, SA
Portugal
Address
Avenida Da Boavista 806
4100 Porto
SOCIETE DES TRANSPORTS INTERCOMMUNAUX DE BRUXELLES
Belgium
Address
Avenue De La Toison D'or 15
1060 Bruxelles
SOCI_T_ D'ECONOMIE MIXTE DES TRANSPORTS EN COMMUN DE L'AGGLOM_RATION GRENOBLOISE
France
Address
Avenue Salvador Allende 15
38130 Echirolles
STUDIENGESELLSCHAFT FsR UNTERIRDISCHE VERKEHRSANLAGEN E.V.
Germany
Address
Mathias-brueggenstrasse 41
50827 K"ln
TRANSMAN CONSULTING FOR TRANSPORT SYSTEM MANAGEMENT LTD
Hungary
Address
Hercegprimas Utca 10
Budapest
TRANSPORTES, INOVAÇÃO E SISTEMAS, A.C.E.
Portugal
Address
Rue Vilhena Barbosa 11
1285 Lisboa
UNION DES TRANSPORTS PUBLICS
France
Address
Rue D'aumale 5/7
75009 Paris