Quality approach in tendering urban public transport operations

Project Information

QUATTRO

Grant agreement ID: UR-96-SC.1039

Project closed

Start date 1 December 1996

End date 31 May 1998

Funded under

• Specific research, technological development and demonstration programme in the field of transport, 1994-1998

Total cost € 1 555 000,00

EU contribution € 813 950,00

Coordinated by

ORGANISATION GESTION MARKETING S.A.
Belgium

Objective

The goals of the research are:
- the identification of present and emerging practises including quality performance in tendering/contracting urban public transport (UPT) operations;
- the evaluation of the practices identified;
- to propose "best practises" and guidelines, including practical recommendations, to public authorities and operators, for including quality performance in tendering/contracting UPT;
- the identification of trends in quality management in UPT;
- to establish a link between the quality indices identified in tenders/contracts and the perception of quality by the customers;
- to perform a strategic assessment of the impact of quality initiatives on European UPT industry.
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Fields of science

• social sciences › social geography › transport › public transport

Programme(s)

• FP4-TRANSPORT - Specific research, technological development and demonstration programme in the field of transport, 1994-1998

Topic(s)

• 5.2 - Strategies for changing modal split (including transport means, organisation and operation)

Call for proposal

Data not available

Funding Scheme

CSC - Cost-sharing contracts

Coordinator

ORGANISATION GESTION MARKETING S.A.

• EU contribution: No data
• Address: avenue d'Auderghem 92 ; 1040 Bruxelles ; Belgium
• Total cost: No data

Participants (19)

CALIDAD ESTRATEGICA, S.A.

Spain

• EU contribution: No data
• Address: C/Brescia 1-3a C ; 28028 Madrid
• Total cost: No data

CENTRE D'ETUDES SUR LES R_SEAUX, LES TRANSPORTS, L'URBANISME ET LES CONSTRUCTION S PUBLIQUES

France

• EU contribution: No data
• Address: 9 rue Juliette Recammier ; 69456 Lyon
• Total cost: No data

ERASMUS UNIVERSITY ROTTERDAM

Netherlands

• EU contribution: No data
• Address: Burgemeester Oudlaan 50 ; 3062 PA Rotterdam
• Total cost: No data

ESTONIAN LT-CONSULTANTS LTD

Estonia

• EU contribution: No data
• Address: Jakobsoni 14 ; 0001 Tallin
• Total cost: No data

FEDERAZIONE NAZIONALE TRASPORTI PUBBLICI LOCALI - FEDERTRASPORTI

Italy

• EU contribution: No data
• Address: Piazza Cola di Rienzo 80A ; 00192 Roma
• Total cost: No data

INGENIERIA Y ECONOMIA DEL TRANSPORTE S.A.

Spain

• EU contribution: No data
• Address: Doctor Esquerdo 138 ; 28007 Madrid
• Total cost: No data

INSTITUTE OF TRANSPORT ECONOMICS

Norway

• EU contribution: No data
• Address: Grensensvingen 7 ; 0602 Oslo
• Total cost: No data

ISTITUTO DI STUDI PER L'INFORMATICA ED I SISTEMI

Italy

• EU contribution: No data
• Address: Via Flaminia 21 ; 00196 Roma
• Total cost: No data

IZBA GOSPODARCZA KOMUNIKACJI MIEJSKIEJ

Poland

• EU contribution: No data
• Address: Jana Pawta Woronicza 27 ; 02640 Warsaw
• Total cost: No data

LT - CONSULTANTS LTD.

Finland

• EU contribution: No data
• Address: MELKONKATU 9 ; 00210 HELSINKI
• Total cost: No data

METRO DE MADRID S.A.

Spain

• EU contribution: No data
• Address: Cavanilles no 58 ; 28007 Madrid
• Total cost: No data

NEA - TRANSPORTONDERZOEK EN -OPLEIDING

Netherlands

• EU contribution: No data
• Address: 297,Sir Winston Churchilllaan ; 2288 DC Rijswijk
• Total cost: No data

SOCIEDADE DE TRANNSPORTES COLECTIVOS DO PORTO, SA

Portugal

• EU contribution: No data
• Address: avenida da Boavista 806 ; 4100 Porto
• Total cost: No data

SOCIETE DES TRANSPORTS INTERCOMMUNAUX DE BRUXELLES

Belgium

• EU contribution: No data
• Address: AVENUE DE LA TOISON D'OR 15 ; 1060 BRUXELLES
• Total cost: No data

SOCI_T_ D'ECONOMIE MIXTE DES TRANSPORTS EN COMMUN DE L'AGGLOM_RATION GRENOBLOISE

France

• EU contribution: No data
• Address: avenue Salvador Allende 15 ; 38130 Echirolles
• Total cost: No data

STUDIENGESELLSCHAFT FsR UNTERIRDISCHE VERKEHRSANLAGEN E.V.

Germany

• EU contribution: No data
• Address: Mathias-Brueggenstrasse 41 ; 50827 K"ln
• Total cost: No data

TRANSMAN CONSULTING FOR TRANSPORT SYSTEM MANAGEMENT LTD

Hungary

• EU contribution: No data
• Address: Hercegprimas Utca 10 ; BUDAPEST
• Total cost: No data

TRANSPORTES, INOVAÇÃO E SISTEMAS, A.C.E.

Portugal

• EU contribution: No data
• Address: rue Vilhena Barbosa 11 ; 1285 Lisboa
• Total cost: No data

UNION DES TRANSPORTS PUBLICS

France

• EU contribution: No data
• Address: rue d'Aumale 5/7 ; 75009 Paris
• Total cost: No data