Skip to main content

SLA-Ready: Making Cloud SLAs readily usable in the EU private sector

Objective

Today, whilst many organisations are reliant on cloud resources, contracts for cloud services often contain Service Level Agreements (SLAs) with technical & legal provisions that are inappropriate, difficult to understand &/or illegal. Similarly, the application of established data protection concepts can be problematic, with uncertainties as to what is regulated, who is responsible & which laws apply.
Building on the work conducted by EC SIG SLA, Certification & Code of Conduct, ETSI CSC, CSA WGs, ECP Steering Board, NIST, Gartner, SLA-Ready, delivers a reference model for Cloud SLAs & a set of best-practices & services to support cloud customers in the use of cloud SLAs through their life cycle. The latter will improve the uptake of cloud computing by private sector, while procuring services across the cloud market.
Other Outputs:
• support cloud customers via a dedicated, social repository of Cloud SLAs and supporting services to ensure the acquisition, operation and termination of cloud services fulfilling specified requirements;
• provide an active contribution to relevant SDOs like: ISO/IEC 19086.
• engage & ensure coordinated, global collaborations with e.g. NIST RATAX and the CSA SLA WG for a collaborative, international approach;
• Provide 4 engaging practical user friendly tutorials to end-users,
• Showcase real efforts of the common reference model implementation in Europe.
The consortium is lean, complementary & strong: TRUST-IT, a prime mover in cloud computing landscape ensures effective coordination, digital marketing & SDO liaisons; CSA a leading, global player in the arena of cloud security; TUDA, brings direct expertise on techniques & frameworks to operate with cloud SLAs; Arthur’s Legal represents IT, ISP, software, CSP, IoT & IT service vendors, end-users in their legal life cycle. Numergy offers cloud services to public & private organizations. SLA-READY has a pragmatic & actionable Advisory Board (AB) made up of key opinion leaders.

Call for proposal

H2020-ICT-2014-1
See other projects for this call

Coordinator

TRUST-IT SERVICES LIMITED
Address
Chase Side 42 Chase Green House
EN2 6NF Enfield
United Kingdom
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
EU contribution
€ 216 405,62

Participants (4)

CLOUD SECURITY ALLIANCE (EUROPE) LBG
United Kingdom
EU contribution
€ 204 807,50
Address
Melville Street 34
EH3 7A Edinburgh
Activity type
Other
TECHNISCHE UNIVERSITAT DARMSTADT
Germany
EU contribution
€ 160 012,50
Address
Karolinenplatz 5
64289 Darmstadt
Activity type
Higher or Secondary Education Establishments
ARTHUR'S LEGAL BV
Netherlands
EU contribution
€ 80 307,50
Address
Emmalaan 21
1075 AT Amsterdam
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
NUMERGY SAS

Participation ended

France
EU contribution
€ 18 402,88
Address
25 Rue Madeleine Vionnet
93300 Aubervilliers
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)