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Integrated system for real-time TRACKing and collective intelligence in civilian humanitarian missions

Deliverables

Results of integrated system evaluation

The objective of this task is to implement a computer-aided simulation of the integrated system with simulated threats based on the simulations, scenarios and set-up from T5.2, T5.3, and T5.4. The training will be conducted in a training facility of the Dutch Civil protection, to include real-world elements and facilitate testing of usability of the wearable and handheld devices and sensors. At the same time, the simulation will serve as training and test of the iTRACK procedures and processes together and the Beta-release of the iTRACK platform. The focus is on testing technical functionalities, use of the iTRACK system, and potential improvements of the platform towards the final release. Logs data on player decisions and actions, as evaluation of processes, procedures and a part of the technology, will serve as background for further simulation development in T6.4. Findings from this task inform WP1, WP3, and WP4. Results in D6.3 [TUD, M26] Results of integrated system evaluation.

Evaluation method for process and policies

D6.3 [TUD, M26] Results of integrated system evaluation (R, PU)

iTRACK contact list gap analysis results 1st period

Partners will develop and maintain the project contact list using privacy enhancing contact manage-ment software (e.g., MailChimp) that enables contacts to opt in and opt out via a link on the project web-site, thereby respecting privacy principles. The contact list will be populated with the consortium and will be built upon throughout the lifetime of the project. Specific attention will be paid to ensure gender balance. The contact list will be used to encourage discussion and networking amongst contacts by inviting them to participate in the iTRACK LinkedIn Group, thereby encouraging the development of a virtual community of practice. Partners will run a gap analysis of the list to ensure it includes a repre-sentative sample of contacts across stakeholder types and European Member States. This gap analysis will be run in M09 and M18 of the project and will help drive stakeholder engagement. Updates on the status of dissemination activities will be provided in the projects interim and final reviews. Results in D9.2 [ART, M18] iTRACK contact list gap analysis results 1st period

iTRACK Stakeholder engagement and dissemination plan

Partners will develop a stakeholder engagement and communication plan. The plan will include a taxonomy of stakeholders (e.g., humanitarian organisations, policy-makers, industry representatives, researchers) and how the consortium intends to mobilise and engage with stakeholders and the means of doing so including metrics for evaluation. Furthermore, the dissemination plan will provide information on the project's commitment and plan for ensuring that its outputs have the desired impacts as identified in Section 2 of this proposal. Results in D9.1 [ART, M3] iTRACK Stakeholder engagement and dissemination plan

Humanitarian Information Management Policies & Case Brief V2

the 2nd version of D2.3: Humanitarian Information Management Policies & Case Brief

Project Fact Sheet

This task involves the development and maintenance of the iTRACK fact sheet, website, social media presence (Twitter, LinkedIn, Facebook) and press kit (logo, poster, brochure) to publicize the out-comes of the project and engage stakeholders. The consortium will post information about the project, its planned work and events, and all public deliverables on the website and social media accounts. The web-site will be established within three months from the project's kick-off and will be maintained for at least one year after the project comes to a conclusion. To ensure visibility of the website, the team will make use of Google Analytics. Updates on the status of dissemination activities will be provided in pro-jects interim and final reviews. Results in D8.3.1 [ART, M02] Project Fact Sheet

Report on Marketing & Positioning Recommendations

Task 8.2 Marketing and Positioning Recommendations [M14-18] (INTRA, TRI, TREE, KNOW, TPG, TVA) This task will build on the intelligence gathering and SWOT analysis (T8.1) to make marketing and po-sitioning recommendations that will take account of the use of humanitarian tracking solutions, at na-tional, European and global scales. This will enable the project to develop an exploitation and sustaina-bility strategy, which addresses all stakeholders, and can provide useful input to development and out-reach. The recommendations will reference a benefits framework and will be presented in a manner that is useful for marketing, development and management. The project will run an engagement campaign with stakeholders who, alongside commercial technology providers, will have a major contribution in these recommendations. Results in D8.2 [INTRA, M18] Report on Marketing & Positioning Recommendations

Training cases

"The training guidelines will summarise major findings from the simulations on humanitarian information management, logistics and risk management in conflict settings. To ensure the sustainability of the iTRACK solutions, we chose the Case Method: “All professional education faces the same difficult chal-lenge: how to prepare students for the world of practice. Time in the classroom must somehow translate di-rectly into real-world activity: how to diagnose, decide, and act.” (David Garvin, ""Making the Case). Therefore, we will publish two cases based on the scenarios developed in T5.3, and the insights from the simulations in WP6. These cases shall be used for both training of humanitarian responders and as well as Master and PhD students at academic institutions. They will be distributed via the iTRACK website, and used in edu-cation of the university partners in iTRACK. Results in D6.5 [TUD, M36] Training Cases. "

Socio-cultural considerations for exploitation of the iTRACK solution

The aim of Task 3.2 is to provide an evaluation of the socio-cultural considerations that should be made in the future development and planned exploitation of the iTRACK system. Such considerations include: gender issues, social impact, liability, trust, and religious and cultural issues. The task will involve desk-based research anticipating the potential use of the iTRACK system across the globe. Documentation to be examined will include: journal articles, books, book chapters, project reports, white papers, blogs and other reports. The findings from this task, D3.4 will inform the consortium of considerations in future exploitation activities (WP7). Results in D3.2 [M30] Socio-cultural considerations for future exploitation

Report on current practices and Policies

Task 7.1 Information Gathering for iTRACK’s Sustainability [M01-M15] (INTRA, UiA, TRI) The aim of this task is to gather information to develop strategies for better exploitation and sustainability of the project results. This will be done at national, European and global scales. Subtask 7.1.a: Market analysis and technology foresight: we will identify and analyse the significance of trends in relation to systems related to iTRACK at European and global scales. This information will be useful to align iTRACK and the current solutions used for the support of humanitarian services. We will also gather intelligence concerning state-of-the art in research and development in the field of humani-tarian information systems. For this purpose, we will collaborate (whenever possible) with existing platforms for dissemination and interaction (through web and e-surveys and web consultations), and consult a variety of sources (government/private organisations and an overview of projects that are being funded by the EU). Subtask 7.1.b: Relation to current practices and (public) policies: we will conduct an overview of regional, national, European and International policies in the sector, highlighting policies which are thought to ac-celerate or hinder the adoption of humanitarian tracking and monitoring solutions. This work will have an EU focus, but will also address relevant international innovations. Subtask 7.1.c: SWOT analysis: we will use the information gathered in T7.1 to run a SWOT analysis identi-fying the strengths, weaknesses, opportunities and threats of the existing solutions. In addition, each solution will be evaluated against their accuracy, practicality, feasibility and relevance to the project scope, and short-term and long-term objectives. We expect the SWOT analysis to uncover issues such as the use of new approaches, technical policy and economic trends and potential impact of regulation. Results in D7.1 [INTRA, M12] Market Analysis; D7.2 [INTRA, M15] Overview of Practices and Policies;

Results of platform evaluation with a board-game

The aim of this task is to implement and evaluate a targeted lab-based board game (developed in T5.2, scenarios in 5.3), consisting of initial versions of components and mock-ups available early in the project (M12) with respect to the processes, workflows and policies established in WP1. The input for the board game will be based on input from WP3 and WP4 (T3.1 for the system-wide functionality, T4.3 for the framework, T4.4 for the Decision Support installation and some early visuals). The board game will be a low-fidelity, but effective way of evaluating and training processes related to the technologies improving the safety of humanitarian teams. In particular, we are interested in group processes and coordination in situations of stress. We will collect data from scoring and observations of player behaviour. Together with information from the de-briefings, these serve as background for further of the simulations and scenarios T5.2 and T5.3. Findings from this task inform development in WP1, WP3 and WP4. Results in D6.2 [TUD, M14] Results of platform evaluation with a board-game.

Humanitarian Information Management Policies & Case Brief

[TUD, M12, M24] Humanitarian Information Management Policies & Case Brief (R, PU)

Pilot planning and training protocol report

D5.1 [TUD, M06] Pilot planning and training protocol report (R, PU)

Evaluation methods for integrated system

D6.4 [TUD, M36] Results of final comprehensive demonstration (R, PU)

iTRACK contact list gap analysis results 2nd period

Partners will develop and maintain the project contact list using privacy enhancing contact manage-ment software (e.g., MailChimp) that enables contacts to opt in and opt out via a link on the project web-site, thereby respecting privacy principles. The contact list will be populated with the consortium and will be built upon throughout the lifetime of the project. Specific attention will be paid to ensure gender balance. The contact list will be used to encourage discussion and networking amongst contacts by inviting them to participate in the iTRACK LinkedIn Group, thereby encouraging the development of a virtual community of practice. Partners will run a gap analysis of the list to ensure it includes a representative sample of contacts across stakeholder types and European Member States. This gap analysis will help drive stakeholder engagement. Updates on the status of dissemination activities will be provided in the projects interim and final reviews. Results in D9.6 [ART, M36] iTRACK contact list gap analysis results 2nd period

Computer Simulation Design for augmented reality gaming

D5.3 Scenarios: D5.3.1 [UiA, M09] scenario design requirements (R, PU); D5.3.2 [UiA, M20] scenario generator (DEM, PU); D5.3.3 [UiA, M24; M34] Simulation scenarios for implementation in T6.3 and T6.4 (DEM, PU).

Humanitarian Logistics Policies & Case Brief

[Han, M12, M24] Humanitarian Logistics Policies & Case Brief (R, PU)

Report on SWOT analysis

Task 8.1 Information Gathering for iTRACK’s Sustainability [M01-M15] (INTRA, UiA, TRI) The aim of this task is to gather information to develop strategies for better exploitation and sustainability of the project results. This will be done at national, European and global scales. Subtask 8.1.a: Market analysis and technology foresight: we will identify and analyse the significance of trends in relation to systems related to iTRACK at European and global scales. This information will be useful to align iTRACK and the current solutions used for the support of humanitarian services. We will also gather intelligence concerning state-of-the art in research and development in the field of humani-tarian information systems. For this purpose, we will collaborate (whenever possible) with existing platforms for dissemination and interaction (through web and e-surveys and web consultations), and consult a variety of sources (government/private organisations and an overview of projects that are being funded by the EU). Subtask 8.1.b: Relation to current practices and (public) policies: we will conduct an overview of regional, national, European and International policies in the sector, highlighting policies which are thought to ac-celerate or hinder the adoption of humanitarian tracking and monitoring solutions. This work will have an EU focus, but will also address relevant international innovations. Subtask 8.1.c: SWOT analysis: we will use the information gathered in T7.1 to run a SWOT analysis identi-fying the strengths, weaknesses, opportunities and threats of the existing solutions. In addition, each solution will be evaluated against their accuracy, practicality, feasibility and relevance to the project scope, and short-term and long-term objectives. We expect the SWOT analysis to uncover issues such as the use of new approaches, technical policy and economic trends and potential impact of regulation. Results in D8.1 [INTRA, M12] Market Analysis; D8.2 [INTRA, M15] Overview of Practices and Policies; D8.3 [INTRA, M15] SWOT Analysis

Scenario design requirements

D5.3 Scenarios: D5.3.1 [UiA, M09] scenario design requirements (R, PU);

Results of final comprehensive demonstration

The aim of this task is to organise and facilitate a large-scale field-based multi-organisation humani-tarian demonstration. The simulation will be conducted in the real-life training environment of Cam-pus Vesta (Belgium). This task will draw together all learning and experience from the previous evalua-tions, and bring together technologies and policies in a final event. The setup will be based on the simula-tion and scenario design in T5.2 and T5.3, and be based on the onsite installation (T5.4) of the final iTRACK release. During the demonstration, we will collect data from technology use, observations, in-terviews and questionnaires, for comprehensive evaluation of the use of the technology. At the same time, this demonstration event will provide us a forum for dissemination and exploitation activities in WP7 and WP8. Results in D6.4 [TUD, M36] Results of comprehensive demonstration evaluation.

Policy Handbook

[TUD, M34] Policy Handbook (R, PU)

Board Game Design

D5.2 Game designs: D5.3.1 [TUD, M12] Board Game Design (R, PU); [TUD, M22] Computer Simulation Design for augmented reality gaming (R, PU); [TUD, M32] Final Demo Design (R, PU)

iTRACK impact assessment and recommendations

Task 3.1 Impact Assessment [M01-M10] (TRI, all WP2 partners) In this task partners will complete a comprehensive impact assessment of the various privacy and eth-ical related risks relating to the iTRACK system, particularly the implications of monitoring people. The task will draw upon the well-developed and tested impact assessment methodology designed by TRI (e.g., via PIAF, SAPIENT and SATORI). The assessment will involve direct engagement with all iTRACK partners thereby incorporating a privacy-by-design approach to the project. The task will proceed with the following sub-tasks: Sub-task 3.1a: Plan the timetable for the assessment: prepare a plan (inclusive of the methodology) and timetable for completion of the assessment in line with the needs of the project. Including who will par-ticipate and dates for collaborative sessions (see 2.1b below). Sub-task 3.1b: 2 day interactive workshop for the consortium and end users. During this workshop TRI will conduct approximately 10 one-to-one interviews and 4 group interviews. The aim of these interviews will be to map the information flows; identify risks related to the system (e.g., legal, social and ethical), assess those risks according to likelihood and severity; brainstorming possible solutions to risks in order to avoid, minimise, transfer or share risks. Sub-task 3.1c: Preliminary recommendations. Trilateral will develop a preliminary report and associated recommendations for the iTRACK system to comply with relevant ethical and privacy protocols. The findings of which will feed back into the requirements for the build in WP3. Results in D3.1 iTRACK impact assessment and recommendations

Ethical and privacy monitoring evaluation of the iTRACK exercises

Task 3.3 will involve a monitoring exercise: partners will develop a form to be completed in the course of the exercises. This form will feed into the preparation for the simulations (second phase of Task 6.1). This task will be conducted in collaboration with WP1 to establish a process that will ensure that ethical and privacy considerations are continuously monitored. By using an iterative approach, this task will provide feedback to WP4 and WP5, to ensure that any additional concerns are taken into account in the final build. In addition, partners will monitor notable security risks relating to liability and accountability of the use of the iTRACK solution. Results in D2.3 [M34] Ethical and privacy monitoring evaluation of the iTRACK simulations

Market analysis and technology foresight

Task 7.1 Information Gathering for iTRACK’s Sustainability [M01-M15] (INTRA, UiA, TRI) The aim of this task is to gather information to develop strategies for better exploitation and sustainability of the project results. This will be done at national, European and global scales. Subtask 7.1.a: Market analysis and technology foresight: we will identify and analyse the significance of trends in relation to systems related to iTRACK at European and global scales. This information will be useful to align iTRACK and the current solutions used for the support of humanitarian services. We will also gather intelligence concerning state-of-the art in research and development in the field of humani-tarian information systems. For this purpose, we will collaborate (whenever possible) with existing platforms for dissemination and interaction (through web and e-surveys and web consultations), and consult a variety of sources (government/private organisations and an overview of projects that are being funded by the EU). Subtask 7.1.b: Relation to current practices and (public) policies: we will conduct an overview of regional, national, European and International policies in the sector, highlighting policies which are thought to ac-celerate or hinder the adoption of humanitarian tracking and monitoring solutions. This work will have an EU focus, but will also address relevant international innovations. Subtask 7.1.c: SWOT analysis: we will use the information gathered in T7.1 to run a SWOT analysis identi-fying the strengths, weaknesses, opportunities and threats of the existing solutions. In addition, each solution will be evaluated against their accuracy, practicality, feasibility and relevance to the project scope, and short-term and long-term objectives. We expect the SWOT analysis to uncover issues such as the use of new approaches, technical policy and economic trends and potential impact of regulation. Results in D7.1 [INTRA, M12] Market Analysis

Final Demo Design

D5.4 Onsite installations: D5.4.1[INTRA, M24] onsite installation for simulation in T6.3 (DEM, RE); D5.4.2 [INTRA, M34] onsite support for the final demonstration (DEM, RE).

Final Conference Brief

The consortium will convene a final conference for up to 100 stakeholder representatives, at which it will present major findings from iTRACK. The event will also include a speed networking session in order to drive networking. The conference will take place in a central, well-connected location to allow easy ac-cess. A brief will be prepared prior to the final conference, acting as a briefing paper for conference par-ticipants. Updates on the outcome of the final conference will be provided in the projects final review. Results in D8.4 [ART, M36] Final Conference Brief

Simulation scenarios for implementation in T6.3 and T6.4

Due date: M 23 and M 34. D5.3.3 [UiA, M24; M34] Simulation scenarios for implementation in T6.3 and T6.4 (DEM, PU).

Final evaluation tool demonstration

D5.5.3 [M34] Final evaluation tool demonstration (DEM, PU)

iTRACK project website

This task involves the development and maintenance of the iTRACK fact sheet, website, social media presence (Twitter, LinkedIn, Facebook) and press kit (logo, poster, brochure) to publicize the out-comes of the project and engage stakeholders. The consortium will post information about the project, its planned work and events, and all public deliverables on the website and social media accounts. The web-site will be established within three months from the project's kick-off and will be maintained for at least one year after the project comes to a conclusion. To ensure visibility of the website, the team will make use of Google Analytics. Updates on the status of dissemination activities will be provided in pro-jects interim and final reviews. Results in D9.4 [ART, M04] iTRACK project website

Scenario generator

D5.3.2 [UiA, M20] scenario generator (DEM, PU);

Final project report

D9.9 [UiA, M36] Final project report: Describes the achieved results and their compliance to initial ob-jectives, and provides an overall view of dissemination and exploitation activities achieved in the project. Final cost statements will be delivered within this report (R, CO)

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Publications

Policy Gaming for Humanitarian Missions

Author(s): Schwarz, P. (TU Delft Policy Analysis) Wang, Y. (TU Delft Policy Analysis) Lukosch, S.G. (TU Delft System Engineering) Lukosch, H.K. (TU Delft Policy Analysis)
Published in: 2017, Page(s) 814-823

Policy Gaming for Humanitarian Missions.

Author(s): Schwarz, P., Wang, Y., Lukosch, S., & Lukosch, H
Published in: 14th ISCRAM Conference, 2017, Page(s) 814-823

Determining tracking and tracing user requirements in conflict zones

Author(s): Kachali, Hlekiwe; Kovács, Gyöngyi and Grant, David
Published in: Issue July, 2017, 2017

Agility in crisis management information systems requires an iterative and flexible approach to assessing ethical, legal and social issues

Author(s): Kroener, Inga; Watson, Hayley; Muraszkiewicz, Julia
Published in: Issue 21-24 May 2017, 2017

Behind the Scenes of Scenario-Based Training: Understanding Scenario Design and Requirements in High-Risk and Uncertain Environments

Author(s): Nadia Saad Noori, Yan Wang, Tina Comes, Philipp Schwarz, Heide Lukosch
Published in: Issue 21-24 May 2017, 2017

Machine Learning and Social Media in Crisis Management: Agility vs Ethics

Author(s): Dr. Vitaveska Lanfranchi
Published in: Issue 21-24 May, 2017, 2017

Where next? A glimpse of the future of humanitarian logistics

Author(s): Kovács, Gyöngyi
Published in: Humanitarian Logistics: Meeting the Challenge of Preparing For and Responding To Disasters, Issue 3rd ed, 2018, Page(s) 316-330

Automated Scenario Generation for Training of Humanitarian Responders in High-Risk Settings

Author(s): Ahmed Abdeltawab Abdelgawad
Published in: International journal of simulation: systems, science & technology, 2018, ISSN 1473-804X
DOI: 10.5013/ijssst.a.19.05.23

Research Methods in Humanitarian Logistics

Author(s): Gyöngyi Kovács, Mohammad Moshtari, Hlekiwe Kachali, Pia Polsa
Published in: Journal of Humanitarian Logistics and Supply Chain Management, Issue Vol.9 No.2, 2019, ISSN 2042-6747

Securing the delivery of humanitarian aid into conflict zones

Author(s): Gyöngyi Kovács, David Grant, Hlekiwe Kachali
Published in: Production Planning and Control, 2019, ISSN 0953-7287

Servitization as a competitive difference in humanitarian logistics

Author(s): Graham Heaslip, Gyöngyi Kovács, David B. Grant
Published in: Journal of Humanitarian Logistics and Supply Chain Management, Issue 8/4, 2018, Page(s) 497-517, ISSN 2042-6747
DOI: 10.1108/jhlscm-08-2017-0042

Nödhjälpen är den mest flexibla försörjningskedjan

Author(s): Haavisto, I, Kovacs, G & Spens, K
Published in: Ekonomiska Samfundets Tidskrift, 2017, Page(s) 44-49, ISSN 0013-3183