CCform Project Consortium holds Final Workshop
11 June 2003
The "Consumer Complaint Form for Online Resolution Mechanisms" (CCform) is a project, which aims to dramatically improve the standards of complaint management to the benefit of consumers and business users, as well as product and service suppliers. It is funded under the IST (Information Society Technologies) section of the Fifth Framework Programme (FP5).
The workshop will focus on the best business practices that have been formulated in the last six months by members of the project. Areas that have been addressed include:
- Legal and consumer affairs;, - Standards for SMEs;, - Alternative dispute resolution systems;, - Ontology, technology, multilingualism and extensibility;, - Vertical markets
,The CCform project is coordinated by FEDMA, the Federation of European Direct Marketing (http://www.fedma.org(opens in new window)). FEDMA represents the direct and interactive marketing industry in all its forms.<br>,
The workshop will focus on the best business practices that have been formulated in the last six months by members of the project. Areas that have been addressed include:
- Legal and consumer affairs;, - Standards for SMEs;, - Alternative dispute resolution systems;, - Ontology, technology, multilingualism and extensibility;, - Vertical markets
,The CCform project is coordinated by FEDMA, the Federation of European Direct Marketing (http://www.fedma.org(opens in new window)). FEDMA represents the direct and interactive marketing industry in all its forms.<br>,