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Collaborative Process Automation Support using Service Level Agreements and Intelligent dynamic Agents in SME clusters

Objective

PANDA aims to speed up the integration process in the European ERP/CRM industry, by developing an advanced set of conceptual components and e-services dedicated to:
(i) address current inefficiencies in the ERP/CRM value chain (ERP/CRM vendors, national representatives, consultants / dealers and end customers),
(ii) facilitate efficient value chain operations and
(iii) broaden opportunities for international e-collaborations (European clusters in ERP/CRM industry). PANDA's outcome will be an advanced B2B web-platform dedicated on serving the international value chain operations of the European ERP/CRM industry.

To do so, PANDA will introduce the powerful notion of Request-Based Virtual Organisations (RBVOs) driven by the use of an innovative generation of sector specific Service Level Agreements (SLAs). RBVOs (flexible clusters reflecting the international ERP/CRM value chain) and SLAs (the regulating framework, among value chain members, for RBVOs operations) will be served by a community of Intelligent Agents (Multi-Agent System) that will be developed to orchestrate and automate SLAs empowerment and RBVO operations in a predefined, standardized and automatically generated manner. PANDA's components will be developed and integrated in a prototype web-platform. Prototype testing and validation will take advantage of PANDA's two large international `informal' clusters currently involving 2 ERP/CRM vendors, 200 ERP/CRM national reps and dealers, 50 IT consultants and 40.000 end customers in 7 European countries.

The prototype's assessment will follow, based on a set of business, technological and operational metrics, while in parallel the deployment of a variety of dissemination and exploitation actions will target to spread knowledge on PANDA's activities and results through out the European ERP/CRM industry. PANDA tasks will be fulfilled in 30 months by a multidisciplinary consortium consisted of 12 key European academic and industrial partners from 9 countries.

Funding Scheme

STREP - Specific Targeted Research Project

Coordinator

INTERNATIONAL ENVIRONMENT AND QUALITY SERVICES NORTH GREECE LTD
Address
7, Nestoros Typa St.
54646 Thessaloniki
Greece

Participants (11)

ACSIOR LTD
Bulgaria
Address
Str. Hristo Georgiev 8, Entr. B, App 1
1504 Sofia
ALTEC INFORMATION AND COMMUNICATION SYSTEMS S.A.
Greece
Address
Patmou 12
15123 Maroussi - Athens
CESKE VYSOKE UCENI TECHNICKE V PRAZE
Czechia
Address
Zikova 4
Praha 6
CG & GC INTELLIGENT TECHNOLOGY SA
Romania
Address
Calea 13 Septembrie 121 Et P
041303 Bucuresti
EDUCATIONAL AND CONSULTING CENTER COMPASS CONSULT
Russia
Address
Zakavkazskaya 26-4
236010 Kaliningrad
EMMERCE EEIG
Sweden
Address
Linnegatan 16
582 25 Linkoeping
KINGSTON UNIVERSITY
United Kingdom
Address
River House, 53-57 High Street
KT1 1LQ Kingston Upon Thames
M-BIS MOBILE BUSINESS AND INNOVATIVE SOLUTIONS GMBH
Germany
Address
Woltersdorfer Strasse 46
39175 Biederitz
ULX INFORMATIKAI TANACSADO, KERESKEDELMI ES SZOLGALTATO KFT
Hungary
Address
Riado U. 10 B
1026 Budapest
UNISOFT BULGARIA SA
Bulgaria
Address
Liubata Str. 4-6
1407 Sofia
UNISOFT ROMANIA SA
Romania
Address
Mihail Sebastian 88
050778 Bucuresti