Reaction to Emergency Alerts using voice and Clustering Technologies

Objective

REACT aims at reducing risks to citizens and the environment by enhancing the interactivity of citizens with Emergency Services and by providing added value to integrated information coming from disparate sources.

REACT will:
- capture more of the information available from callers and automatic systems;
- complement the data with associated services able to semantically analyse and cluster environmental and crisis management information;
- make data available to PSAP operators through a GIS-based interface;
- allow the definition of operative scenarios to be used for an early identification of events and associated evolution patterns.
REACT will support existing emergency systems by providing an interoperable multimedia Enhanced Emergency Call Service, that would operate on an everyday basis and deal with the small to mid size incidents, that unless properly handled and coordinated, could escalate in scale.

The key contributions of REACT to the current emergency control services will be:
- Integration of the emergency caller location featured by the E112 and eCall;
- Call clustering and prioritisation through semantic, time, location - leading to clearer decision making and support (4D GIS);
- Automatic identification of keywords from the PSAP operator speaking supporting the filling of a job description form for starting the emergency call workflow;
- Interoperability across call centres and emergency services as REACT presents an XML GIS-based data store accessible using secure Web Services.

REACT will normalize warnings from various sources, allowing their aggregation and analysis so that additional knowledge can be extracted and presented to the PSAP operator as an aid to situational awareness, pattern detection and dispatching of resources.

The project includes demonstration in three pilot PSAPs across Europe (Italy, UK, Germany), where the developed platform will be used in combination with the existing infrastructures and procedures.

Fields of science

• social sciences › sociology › governance › crisis management

Programme(s)

• FP6-IST - Information Society Technologies: thematic priority under the specific programme "Integrating and strengthening the European research area" (2002-2006).

Topic(s)

• IST-2005-2.5.12 - ICT for Environmental Risk Management

Funding Scheme

STREP - Specific Targeted Research Project

Coordinator

INTELLIGENCE FOR ENVIRONMENT & SECURITY SRL - IES SOLUTIONS SRL

Address

Via Del Babuino 99
00187 Roma
Italy

Participants (9)

MINISTERO DELL'INTERNO

Italy

Address

Piazza Del Viminale 1
00184 Roma

NORTHGATE INFORMATION SOLUTIONS UK LIMITED

United Kingdom

Address

Boundary Way
HP2 7HU Hemel Hempstead

OXFORD COMPUTER CONSULTANTS LIMITED

United Kingdom

Address

Beaver House, 23-38 Hythe Bridge Street
OX1 2ET Oxford

REFORM E.C., DRUZBA ZA MEDNARODNO TRGOVINO, D.O.O.

Slovenia

Address

Kidriceva Ulica 20
5000 Nova Gorica

SINEURA S.P.A.

Italy

Address

Via Visconti Venosta Emilio 1 3/5
20122 Milano

STADT AACHEN

Germany

Address

Katschhof
52058 Aachen

SUSSEX POLICE AUTHORITY

United Kingdom

Address

Pehlam House St. Andrews Lane
BN7 1UN Lewes

VEREINIGUNG HIGH TECH MARKETING

Austria

Address

Lothringerstrasse 14/6
Wien

VOICE-INSIGHT

Belgium

Address

Avenue Joseph Wybran.40
1070 Bruxelles