Objetivo
The IT-UPTAKE project focused on the role of human, organisational and economic (HOE) factors in the effective and productive uptake of information technology (IT) application systems in complex work environments. The project explicitly addressed IT uptak e in more traditionally organised work environments and in the new forms of work organisation made possible by teleworking. While office systems were the major focus of concern, the project also addressed developments in computer-integrated manufacturing (CIM).
The project focused on the role of human, organizational and economic (HOE) factors in the effective and productive uptake of information technology (IT) application systems in complex work environments. The project explicitly addressed IT uptake in more traditionally organized work environments and in the new forms of work organization made possible by teleworking. While office systems were the major focus of concern, the project also addressed developments in computer integrated manufacturing (CIM). The major ouputs were a generic model of HOE factors in the IT uptake process; an instrument for the collecting of information concerning these HOE factors in working environments; field trials of the generic model and instrument in working environments; and guidelines concerning the management of HOE factors in the uptake of IT and telework in working environments. A third version of the model and instrument was developed and refined through field testing in a wide range of user environments. This version integrated expertize and perspectives from 4 areas: human and organizational factors in IT/telework uptake processes; traditional business systems analysis techniques; vendors' perspectives on IT/telework uptake processes; and expertise concerning the diffusion potential and uptake dynamics of telework. An analysis of the potential and the uptake dynamics of telework was conducted through large scale empirical surveys, and their indications refined through detailed field trials undertaken in a range of user environments. On the basis of this and the modelling work, the refined extended model provides an integrated conceptual framework where IT and telework uptake processes are embedded in broader organizational change processes. A testbed investigation was undertaken using traditional business systems analysis techniques, and an IT system proposed which would support and improve the functioning of the testbed site. A guidelines package for managing IT/teleworking upt ake processes in user environments was produced. This document emphasises the management of human, organizational and economic factors, and its targeted at managing IT/telework uptake in user environments.
The major outputs were a generic model of HOE factors in the IT uptake process; an instrument for the collection of information concerning these HOE factors in working environments; field trials of the generic model and instrument in working environments;and guidelines concerning the management of HOE factors in the uptake of IT and telework in working environments. The project complemented and worked with project 56, FAOR.
A third version of the model and instrument was developed and refined through field testing in a wide range of user environments. This version integrated expertise and perspectives from four areas: human and organisational factors in IT/telework uptake processes; traditional business systems analysis techniques; vendors' perspectives on IT/telework uptake processes; and expertise concerning the diffusion potential and uptake dynamics of telework. This extended and refined version of the model provided a comprehensive framework for conceptualising, understanding and investigating (or intervening in) IT/telework uptake processes in user environments.
An analysis of the potential and the uptake dynamics of telework was conducted through large-scale empirical surveys, and their indications refined through detailed field-trials undertaken in a range of user environments. On the basis of this and the modelling work, the refined extended model provides an integrated conceptual framework where IT and telework uptake processes are embedded in broader organisational change processes.
A testbed investigation was undertaken using traditional business systems analysis techniques, and an IT system proposed which would support and improve the functioning of the testbed site. Significant features of this proposed systems design concern the systematic incorporation of human, organisational and teleworking perspectives into the final specification for the design of the proposed IT application system.
A guidelines package for managing IT/teleworking uptake processes in user environments was produced. This document emphasises the management of human, organisational and economic factors, and is targeted at managing IT/telework uptake in user environments. It is also of considerable benefit to suppliers of IT products and services and to IT manufacturers.
Ámbito científico (EuroSciVoc)
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CORDIS clasifica los proyectos con EuroSciVoc, una taxonomía plurilingüe de ámbitos científicos, mediante un proceso semiautomático basado en técnicas de procesamiento del lenguaje natural. Véas: El vocabulario científico europeo..
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