TUCUVI Care, S.L. is a HealthTech company that helps healthcare organisations to automate outpatient communication using state-of-the-art voice conversational AI. It has a clinically validated and customizable portfolio of care processes automated, designed to improve the quality of care and increase efficiency in the healthcare system while delivering real value to healthcare providers, payors, and patients, with the highest patient engagement in the market.
Tucuvi Health Manager is an AI-platform to automate medical phone consultations. LOLA, our medical assistant is able to phone call patients (and also to receive phone calls from patients) and maintain natural, empathic conversations for any pathology and any care process. At the beginning of this project, the product was available in Spanish and some initial testing was being done in English and Portuguese and LOLA had experienced automating different care pathways. One year after starting the project, we have scaled our operations to 3 languages and drafted a promising strategy to become language agnostic thanks to our newly developed AI algorithms and the synthetic data generator. Also, LOLA is actively working in 25 care pathways and is able to operate in new care pathways in a faster way thanks to the development of new features such as Tucuvi Templates and Tucuvi DIY. Finally, we’ve also increased our interoperability capabilities thanks to the development of Tucuvi FHIR API, increase our robustness and performance thanks to the development of new AI models such as the ASR redundancy model and NLP Suggestion Tool, and augment the value we provide to healthcare professionals with the new Tucuvi Medical Dashboard.
