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Content archived on 2024-05-07

Getting the grip on software product support through error prevention measures

Objective

SimCorp is currently in the final phase of developing a standard treasury management system and a standard pension fund system. To become successful, SimCorp's new standard products will have to meet high expectations from our current and potential customers. It is therefore an urgent business need for SimCorp to be able to manage and control especially our new standard products in the product support phase.

In the context of GRIPS, specific objectives include to minimise changes, to ensure that no unintended side-effects are caused by changes and to reduce the number of errors in the software product releases of the baseline project

THE EXPERIMENT
In GRIPS an experiment is made to improve the software product support process for one of SimCorp's strategic products. Error prevention measures are selected through analysis of weaknesses in current practice. The effect of inserting the selected measures is studied for consecutive product releases over a 12 months period. Weaknesses are identified through a root-cause analysis performed on historic error reports.
The experiment is scheduled to begin in August 1997, following an initial preparation phase.

EXPECTED IMPACT AND EXPERIENCE
SimCorp expects the long term effect of the GRIPS project to be an increased credibility in the market as well as an improved ability to overcome the extra support work load caused by increased demand for our products.

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Call for proposal

Data not available

Coordinator

Simcorp A/S
EU contribution
No data
Address
Kompagnistraede 20-22
1208 Copenhagen K
Denmark

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Total cost
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