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Content archived on 2024-05-07

Getting the grip on software product support through error prevention measures

Objective

SimCorp is currently in the final phase of developing a standard treasury management system and a standard pension fund system. To become successful, SimCorp's new standard products will have to meet high expectations from our current and potential customers. It is therefore an urgent business need for SimCorp to be able to manage and control especially our new standard products in the product support phase.

In the context of GRIPS, specific objectives include to minimise changes, to ensure that no unintended side-effects are caused by changes and to reduce the number of errors in the software product releases of the baseline project

THE EXPERIMENT
In GRIPS an experiment is made to improve the software product support process for one of SimCorp's strategic products. Error prevention measures are selected through analysis of weaknesses in current practice. The effect of inserting the selected measures is studied for consecutive product releases over a 12 months period. Weaknesses are identified through a root-cause analysis performed on historic error reports.
The experiment is scheduled to begin in August 1997, following an initial preparation phase.

EXPECTED IMPACT AND EXPERIENCE
SimCorp expects the long term effect of the GRIPS project to be an increased credibility in the market as well as an improved ability to overcome the extra support work load caused by increased demand for our products.

Fields of science (EuroSciVoc)

CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.

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Topic(s)

Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.

Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

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Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

ACM - Preparatory, accompanying and support measures

Coordinator

Simcorp A/S
EU contribution
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Address
Kompagnistraede 20-22
1208 Copenhagen K
Denmark

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Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

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