Objective
LANTIK is an independent IT company that gives full IS services to the local government of Bizkaia province in the Basque Country. Its clients are different departments of the public administration.: Public Finance, Social Welfare, Publics Works. User's needs are established annually. Nevertheless, reality when projects are progressing along the year and through the life cycle is that requirements demonstrate to be insufficiently stated and many changes occur in advanced phases of development leading the company to a difficult position with its clients and suppliers. Besides this, a recent SPICE assessment has shown the weakness of the activities in the requirements area.
The objective of the experiment is to establish and institutionalise management and engineering practices in the area of Acquisition, Definition and Management of User Requirements, in order to proceed with more stable specification downwards.
THE EXPERIMENT
1997 Adaptation of Company Tax System project has been selected as representative of the installation. Despite of some basic repetitive requirements, significant legal changes are foreseen as consequence of a future and new Company Law. The PIE proposes an integral action in the requirement area according to the following guidelines:
Institutionalisation of analysis techniques to elicit user requirements Establish quality attributes form the initial specification. Collect requirement history of relevant projects and exploit in similar ones.
Promote user involvement. Establish SCCB and basic metrics to track requirement changes.
Implementing QA organisational definitions and activities.
Compliance of TQM principles.
Lantik, S.A. employs 257 people , 83 of them involved in software developing.
EXPECTED IMPACT AND EXPERIENCE
The expected results of the experiment are:
A higher efficiency. Development of new applications under contract in the annual plan.
Availability of objective data to negotiate with the client the impact of the changes, promoting the user involvement.
Easier relations with subcontractors based on more stable requirements. Better testability.
Better planned projects with traceability to requirements and changes to requirements.
Improved overall quality and productivity.
After evaluating, tuning and institutionalising this PIE, LANTIK is going to perform another external SPICE assessment in order to probe the changes and improve the quality pursuing ISO-9001 as an intermediate milestone.
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- humanities history and archaeology history
- social sciences economics and business economics production economics productivity
- social sciences sociology governance taxation
- social sciences law
- social sciences political sciences public administration
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Coordinator
48013 Bilbao
Spain
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