Objective
What happens when a citizen rings an emergency telephone number? Who takes the call? What information is needed to intervene efficaciously? How are the resources to deal with the emergency alerted? How are these resources distributed? Who organizes the work? What role is performed by technology in handling the emergency? Again: What types of problems do emergency organizations encounter? Can their performance be improved? How can the new technologies enhance the efficacy of their action?
The aim of the project is to answer these questions. The research project examines the organization of work in a structure, which manages, at the provincial level, the 118 hotline number for medical emergencies in Italy. Rather than investigating the norms, protocols or standards that organize emergency services on paper, the project intends to examine the actual practices, routines and operations that unfold in a real work context.
It also intends to contribute to understanding of the social construction of information technology by examining the ways in which information resources are concretely used. The research is based on study of social interaction and communication processes in an emergency operations centre. It uses naturalistic methods of inquiry based on three element s: a broad ethnography of the context; the recording of telephone and radio communications in an emergency operations centre; extensive video recording of routine work at the centre.
The purpose is to collect data and information that can be used to identify and describe the good practices that inform the work of the emergency operators and to offer suggestions for improvement of the service.
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
FP6-2002-MOBILITY-6
See other projects for this call
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
OIF - Marie Curie actions-Outgoing International Fellowships
Coordinator
TRENTO
Italy
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.