Objectif What happens when a citizen rings an emergency telephone number? Who takes the call? What information is needed to intervene efficaciously? How are the resources to deal with the emergency alerted? How are these resources distributed? Who organizes the work? What role is performed by technology in handling the emergency? Again: What types of problems do emergency organizations encounter? Can their performance be improved? How can the new technologies enhance the efficacy of their action?The aim of the project is to answer these questions. The research project examines the organization of work in a structure, which manages, at the provincial level, the 118 hotline number for medical emergencies in Italy. Rather than investigating the norms, protocols or standards that organize emergency services on paper, the project intends to examine the actual practices, routines and operations that unfold in a real work context.It also intends to contribute to understanding of the social construction of information technology by examining the ways in which information resources are concretely used. The research is based on study of social interaction and communication processes in an emergency operations centre. It uses naturalistic methods of inquiry based on three element s: a broad ethnography of the context; the recording of telephone and radio communications in an emergency operations centre; extensive video recording of routine work at the centre.The purpose is to collect data and information that can be used to identify and describe the good practices that inform the work of the emergency operators and to offer suggestions for improvement of the service. Champ scientifique medical and health sciencesclinical medicineemergency medicine Programme(s) FP6-MOBILITY - Human resources and Mobility in the specific programme for research, technological development and demonstration "Structuring the European Research Area" under the Sixth Framework Programme 2002-2006 Thème(s) MOBILITY-2.2 - Marie Curie Outgoing International Fellowships (OIF) Appel à propositions FP6-2002-MOBILITY-6 Voir d’autres projets de cet appel Régime de financement OIF - Marie Curie actions-Outgoing International Fellowships Coordinateur UNIVERSITA DEGLI STUDI DI TRENTO Contribution de l’UE Aucune donnée Adresse Via Belenzani 12 TRENTO Italie Voir sur la carte Coût total Aucune donnée
