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Content archived on 2024-05-29

Evidence-based support for the design and delivery of user-centred online public services


eUSER supports the IST programme to achieve its key objectives to put the user and his/her needs at the centre of IST developments. It cuts across key public eServices domains - eGovernment, eHealth, eLearning - identified as priorities by the European Council and in the eEurope 2005 action plan, also priority area's in the IST work programme. eUSER addresses generic user-related issues and develops an accessible repository of evidence-based knowledge, methods and best practice examples. It pursues an extensive programme of active knowledge translation, transfer and dissemination supported by sophisticated online knowledge transfer tools. The knowledge base will consolidate both existing knowledge and approaches, and novel data generated by the project through representative population surveys (demand side) in all Member States, and through comparative analysis of readiness to address user aspects of public eServices in each Member State (supply side).

Significant impacts will be achieved within the IST programme itself and more widely in the environment within which the programme operates. Support will be provided both at the overall programme level (strategic as well as detailed, evidenced-based operational guidance on user issues/priorities) and at the level of the individual RTD projects (help to better inform about and to address the specific needs of generic types of users at all stages of the project lifecycle, including requirements capture, design and development, and exploitation). The project will also provide robust benchmarking and prospective analyses that will be of value for the eEurope 2005 action and for EU public administration, public health and education policy. Finally, support will be provided to those who are practically involved in the design and development of public eServices throughout Europe. A significant contribution will be made to establishing a European Research Area on user issues this domain.

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Participants (3)