PASSME delivered industry-driven, passenger-centric novel solutions for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050 (Flightpath 2050). Through these innovative solutions, PASSME reached its goal to reduce (unwanted) travel time by 60 minutes and increase the experience of passengers. PASSME integrated the information between all stakeholders and transformed airport and aircraft operations and interiors to make the passenger journey more time efficient, seamless, robust and accessible. The significant breakthrough solutions were:
1. a real-time passenger-centric system for managing passenger flows that use input from the airport and passenger to provide predictive analytics on passenger flows 20-30 minutes ahead of time;
2. a passenger independent system for managing luggage flows that reduce the time in arrival/departure airports by at least 30 minutes and increases the control passengers have over their luggage;
3. radically redesigned passenger-centric airport and airplane processes and facilities that enable highly personalised and less stressful experience through key touch points (check-in and boarding);
4. a personalised device and smartphone application that measures physiological/psychological state and links with airport/airline services to provide relevant and timely information to support the passenger in decision-making.
In PASSME, the research institutes (TUD, UNott, ICCS, TUHH, NLR, DLR), interior design partners (Alma, Optimares) and communication experts (CARR) worked closely together with industry partners Amsterdam Airport Schiphol, Hamburg Airport and KLM airlines. Partners used an user-centred design and evaluation methodology (called Design Thinking) to ensure the success of the solutions and that benefits will be shared with passengers, airlines and airports to have the necessary impact on the airport processes in the air transport system. Linking with the Airport Council International Europe (a selection of the 450 airports) and airport service SMEs as well as other (external) industrial parties in research and implementation guaranteed that the results are disseminated and exploited across EU industries.