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Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design

Objective

The undergoing transformation in our current socio-economic models, led by the advent of emerging technologies, has changed the relation of customers to products and services. Customers play no longer a passive role in the product and service development process as they express their product and service experiences and opinions through several channels such as discussion forums, blogs, chat, idea voting, and more. In addition, sensor systems in combination with products incorporated in the Internet of Things (IoT), are becoming increasingly common. The potential endless amounts of available information offer a rich ground for value creation in the product-service innovation chain. In this context FALCON envisions to provide a framework to enable the realization of new products and value-adding services, resulting from user-experiences and product and related services usage; undertaken with the principles of sustainability and social responsibility. FALCON will create impact through the following objectives: First the project will address product-service information collection through collaborative intelligence and Product Embedded Information Devices. Second, it will enable new mechanisms for product-service knowledge representation, exploitation, openness and diffusion. Third, it will strengthen collaboration and new product-service development through new feedback and feed forward mechanisms in the product life-cycle. Fourth, FALCON will explore manufacturing intelligence to support innovative product-services design and finally FALCON will improve product-service lifecycle assessment approaches through the real-time collection of product-service usage information and related experiences. The project is driven by a consortium of highly recognized researchers (BIBA, EPFL, TU Delft ), experienced solution providers (UBITECH, Holonix, Softeco, i-Deal) and industrial companies (Arcelik, Philipps, Dena Cashmere, DATAPIXEL, Vinci Consulting).

Field of science

  • /natural sciences/computer and information sciences/internet/internet of things
  • /natural sciences/computer and information sciences/internet
  • /social sciences/other social sciences/social sciences interdisciplinary/sustainable development
  • /social sciences/sociology/governance/public services

Call for proposal

H2020-FoF-2014
See other projects for this call

Funding Scheme

RIA - Research and Innovation action

Coordinator

BIBA - BREMER INSTITUT FUER PRODUKTION UND LOGISTIK GMBH
Address
Hochschulring 20
28359 Bremen
Germany
Activity type
Research Organisations
EU contribution
€ 812 552

Participants (12)

ECOLE POLYTECHNIQUE FEDERALE DE LAUSANNE
Switzerland
EU contribution
€ 0
Address
Batiment Ce 3316 Station 1
1015 Lausanne
Activity type
Higher or Secondary Education Establishments
TECHNISCHE UNIVERSITEIT DELFT
Netherlands
EU contribution
€ 440 956
Address
Stevinweg 1
2628 CN Delft
Activity type
Higher or Secondary Education Establishments
GIOUMPITEK MELETI SCHEDIASMOS YLOPOIISI KAI POLISI ERGON PLIROFORIKIS ETAIREIA PERIORISMENIS EFTHYNIS
Greece
EU contribution
€ 322 500
Address
Mithridatou 36-38
11632 Athina
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
HOLONIX SRL
Italy
EU contribution
€ 559 500
Address
Corso Italia 8
20821 Meda (Mb)
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
algoWatt SpA
Italy
EU contribution
€ 539 875
Address
Corso Magenta 85
20123 Milano
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
I-DEAL S.R.L.C.R.
Italy
EU contribution
€ 185 312,50
Address
Via Gustavo Di Valdengo 1
13900 Biella
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
ARCELIK A.S.
Turkey
EU contribution
€ 355 625
Address
Karaagac, Sutluce Beyoglu Cad. No:2-6
34445 Istanbul
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
PHILIPS MEDICAL SYSTEMS NEDERLAND BV
Netherlands
EU contribution
€ 503 652,50
Address
Veenpluis 6
5684 PC Best
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
MANDELLI LAURA
Italy
EU contribution
€ 224 500
Address
Via Bianchi Edoardo 30
20090 Sergate Mi
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
DATAPIXEL SL
Spain
EU contribution
€ 313 000
Address
Carretera Asua 6
48930 Getxo
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
MEWS INNOVATION
France
EU contribution
€ 271 467,39
Address
4 Bis Rue Brindejonc Des Moulinais Zone D Activite Commerciale De La Grande Plaine
31500 Toulouse
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
ISADEUS
France
EU contribution
€ 66 032,61
Address
21 Rue Rollin
75005 Paris
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)