Objective
"SERVIOPTIMAL (Field Service Work Optimization Manager) configures a new work order market, putting in contact the providers of technical services and the clients (persons or machines), demanding technical services. It is a new business tool, providing support to companies in the area of field service management (FSM), as Home Health Services, Operation & Maintenance, etc. On the provider side, it improves its operational efficiency and gives them a huge market to serve. On the client side, it gives them the better price and service quality.
SERVIOPTIMAL is a Software as a Service (SaaS) tool, powerful, secure, scalable, easy to configure and integrate in multiple environments, that implements state of the art algorithms for the optimization of resources, artificial intelligence, and the newest software technologies to achieve the better performance and user experience in desktop and mobile apps.
In 2013/14, Gartner analyzed the technologies for FSM and positioned them as strategic in its ""Magic Quadrant "", assigning them a high capacity for growth. Furthermore, it was estimated that there is a penetration of FSM tools of only a 25%, and Europe can gain more market share. Moreover, the growth of “internet of things” (more than 50 billion devices in 2025) will act as a “killer application” to demand the service.
SERVIOPTIMAL is led by Electrónica Saltó, S.L. (ESALTO), a SME working in FSM field during the last 20 years, a turnover of >10 million €, and a staff of 170 people. At the present, it’s available a fully functional prototype (TRL=7), that is being tested by ESALTO and some potential clients. ESALTO has been investing during a lot of years and now has to enter in the commercial feasibility stage. The feasibility study will cover five areas: Technical, Economic, Legal, Operational and Scheduling, developing a Business Plan.
The initiative has received the support of the Spanish Ministry of Economy and Competitiveness, due to its innovation characteristics.
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Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- natural sciences computer and information sciences artificial intelligence
- natural sciences computer and information sciences software
- natural sciences computer and information sciences internet
- social sciences economics and business business and management business models
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
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H2020-EU.2.1.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT)
MAIN PROGRAMME
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H2020-EU.2.3.1. - Mainstreaming SME support, especially through a dedicated instrument
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Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
SME-1 - SME instrument phase 1
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Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
(opens in new window) H2020-SMEInst-2014-2015
See all projects funded under this callCoordinator
Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.
25141 Lleida
Spain
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.