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SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies

Objective

A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited. Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. This results in online services that fail to adapt to the specific needs of citizens and companies.
With SIMPATICO, we address the issues above by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective. SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use. Our approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions. SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource.

Call for proposal

H2020-EURO-2014-2015

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Sub call

H2020-EURO-6-2015

Coordinator

FONDAZIONE BRUNO KESSLER
Net EU contribution
€ 712 500,00
Address
Via Santa Croce 77
38122 Trento
Italy

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Region
Nord-Est Provincia Autonoma di Trento Trento
Activity type
Research Organisations
Other funding
€ 0,00

Participants (11)

UNIVERSIDAD DE LA IGLESIA DE DEUSTO ENTIDAD RELIGIOSA
Spain
Net EU contribution
€ 478 608,40
Address
Avenida De Las Universidades 24
48007 Bilbao

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Region
Noreste País Vasco Bizkaia
Activity type
Higher or Secondary Education Establishments
Other funding
€ 0,00
Third-party

Legal entity other than a subcontractor which is affiliated or legally linked to a participant. The entity carries out work under the conditions laid down in the Grant Agreement, supplies goods or provides services for the action, but did not sign the Grant Agreement. A third party abides by the rules applicable to its related participant under the Grant Agreement with regard to eligibility of costs and control of expenditure.

FUNDACION DEUSTO
Spain
Net EU contribution
€ 38 110,35
Address
Avenida De Las Universidades 24
48007 Bilbao

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Region
Noreste País Vasco Bizkaia
Activity type
Research Organisations
Other funding
€ 0,00
THE UNIVERSITY OF SHEFFIELD
United Kingdom
Net EU contribution
€ 441 250,00
Address
Firth Court Western Bank
S10 2TN Sheffield

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Region
Yorkshire and the Humber South Yorkshire Sheffield
Activity type
Higher or Secondary Education Establishments
Other funding
€ 0,00
ENGINEERING - INGEGNERIA INFORMATICA SPA
Italy
Net EU contribution
€ 471 250,00
Address
Piazzale Dell'agricoltura 24
00144 Roma

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Region
Centro (IT) Lazio Roma
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Other funding
€ 0,00
Third-party

Legal entity other than a subcontractor which is affiliated or legally linked to a participant. The entity carries out work under the conditions laid down in the Grant Agreement, supplies goods or provides services for the action, but did not sign the Grant Agreement. A third party abides by the rules applicable to its related participant under the Grant Agreement with regard to eligibility of costs and control of expenditure.

ENGIWEB SECURITY SRL
Italy
Net EU contribution
€ 8 750,00
Address
Via Sommarvie 18
38123 Trento Tn

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Region
Nord-Est Provincia Autonoma di Trento Trento
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Other funding
€ 0,00
HI IBERIA INGENIERIA Y PROYECTOS SL
Spain
Net EU contribution
€ 390 000,00
Address
Calle Juan Hurtado De Mendoza 14 Piso Baj
28036 Madrid

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Comunidad de Madrid Comunidad de Madrid Madrid
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Other funding
€ 0,00
SPARTA TECHNOLOGIES LTD
United Kingdom
Net EU contribution
€ 462 000,00
Address
Suite 1e Basil Chambers 65 High Str Northern Quarter
M4 1FS Manchester

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
North West (England) Greater Manchester Manchester
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Other funding
€ 0,00
BENG BUSINESS ENGINEERING S.R.L. IN BREVE BENG S.R.L.
Italy
Net EU contribution
€ 167 500,00
Address
Viale Andrea Doria 2/b
95125 Catania

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Isole Sicilia Catania
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Other funding
€ 0,00
COMUNE DI TRENTO
Italy
Net EU contribution
€ 156 250,00
Address
Belenzani 19
38122 Trento

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Region
Nord-Est Provincia Autonoma di Trento Trento
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
Other funding
€ 0,00
CONSELLERIA DE POLITICA SOCIAL XUNTA DE GALICIA
Spain
Net EU contribution
€ 148 750,00
Address
Edificio Administrativo San Caetano S/n
15781 Santiago De Compostela

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Region
Galicia A Coruña
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
Other funding
€ 0,00
SHEFFIELD CITY COUNCIL
United Kingdom
Net EU contribution
€ 153 750,00
Address
Town Hall
S1 1UJ Sheffield

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Region
Yorkshire and the Humber South Yorkshire Sheffield
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
Other funding
€ 0,00