SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies

Objective

A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited. Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. This results in online services that fail to adapt to the specific needs of citizens and companies.
With SIMPATICO, we address the issues above by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective. SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use. Our approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions. SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource.

Field of science

• /humanities/languages and literature/general language studies
• /social sciences/other social sciences/social sciences interdisciplinary/sustainable development
• /natural sciences/computer and information sciences/data science/natural language processing
• /natural sciences/computer and information sciences/artificial intelligence/machine learning
• /social sciences/sociology/governance/public services
• /social sciences/sociology/demography/human migration
• /social sciences/political science/public administration

Programme(s)

• H2020-EU.3.6. - SOCIETAL CHALLENGES - Europe In A Changing World - Inclusive, Innovative And Reflective Societies

Topic(s)

• EURO-6-2015 - Meeting new societal needs by using emerging technologies in the public sector

Call for proposal

H2020-EURO-6-2015
See other projects for this call

Funding Scheme

RIA - Research and Innovation action

Coordinator

FONDAZIONE BRUNO KESSLER

Address

Via Santa Croce 77
38122 Trento
Italy

Activity type

Research Organisations

EU contribution

€ 712 500

Participants (9)

UNIVERSIDAD DE LA IGLESIA DE DEUSTO ENTIDAD RELIGIOSA

Spain

EU contribution

€ 516 718,75

Address

Avenida De Las Universidades 24
48007 Bilbao

Activity type

Higher or Secondary Education Establishments

THE UNIVERSITY OF SHEFFIELD

United Kingdom

EU contribution

€ 441 250

Address

Firth Court Western Bank
S10 2TN Sheffield

Activity type

Higher or Secondary Education Establishments

ENGINEERING - INGEGNERIA INFORMATICA SPA

Italy

EU contribution

€ 480 000

Address

Piazzale Dell'agricoltura 24
00144 Roma

Activity type

Private for-profit entities (excluding Higher or Secondary Education Establishments)

HI IBERIA INGENIERIA Y PROYECTOS SL

Spain

EU contribution

€ 390 000

Address

Calle Juan Hurtado De Mendoza 14 Piso Baj
28036 Madrid

Activity type

Private for-profit entities (excluding Higher or Secondary Education Establishments)

SPARTA TECHNOLOGIES LTD

United Kingdom

EU contribution

€ 462 000

Address

Suite 1E Basil Chambers 65 High Str Northern Quarter
M4 1FS Manchester

Activity type

Private for-profit entities (excluding Higher or Secondary Education Establishments)

BENG BUSINESS ENGINEERING S.R.L. IN BREVE BENG S.R.L.

Italy

EU contribution

€ 167 500

Address

Viale Andrea Doria 2/B
95125 Catania

Activity type

Private for-profit entities (excluding Higher or Secondary Education Establishments)

COMUNE DI TRENTO

Italy

EU contribution

€ 156 250

Address

Belenzani 19
38122 Trento

Activity type

Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)

CONSELLERIA DE POLITICA SOCIAL XUNTA DE GALICIA

Spain

EU contribution

€ 148 750

Address

Edificio Administrativo San Caetano S/n
15781 Santiago De Compostela

Activity type

Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)

SHEFFIELD CITY COUNCIL

United Kingdom

EU contribution

€ 153 750

Address

Town Hall
S1 1UJ Sheffield

Activity type

Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)