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Remote technical assistance for field service operators

Objective

In current competitive manufacturing market, continuous operation of machineries becoming the vital point and is considered to be the key performance indicator of productivity. Machine downtime costs time and money for enterprises. EU business community losses almost 1 million hours per year due to machine downtime. In general, it takes ca. 54 hours per year for a company to repair machines and it losses ca. €0.35 million per year for on premise machine-repair. Thus it is very important to have an integrated solution to reduce this expensive inconvenience as quickly as possible. We have developed an innovative software based solution for providing remote technical assistance to field service operators by support department experts. Currently, RemoteEye is the only telepresence solution in the market available adopted for wearable technologies e.g. smart watch and smart glass. Additionally, our easy, fast and cost effective system can also be used by smart phones, tablets (iOS and Android) and desktop computers. Our aim is to become the pioneer in remote telepresence solution with main attention on wearable and/or augmented reality where we can outperform our competitors. Our system solves the issue and saves time and money by reducing technicians’ travel time and expenses. The cost for the client is only a small fraction compared to the money saved through repairing their machinery in a fast and efficient process. With our software, we initially estimate technical assistance savings of 62%. This project will study the detailed nature and extent of the field service market, the interrelation between various market factors, new technology and technological trends that may influence the market. Based on the results the solution will be further enhanced, detailed and scaled up.

Fields of science (EuroSciVoc)

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Programme(s)

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Topic(s)

Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.

Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

SME-1 - SME instrument phase 1

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Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

(opens in new window) H2020-SMEInst-2016-2017

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Coordinator

REMOTE EYE SL
Net EU contribution

Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.

€ 50 000,00
Address
AV MERIDIANA 27
08018 BARCELONA
Spain

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Este Cataluña Barcelona
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
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Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

€ 71 429,00
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