The Austrian consortium all in all supported 140 SMEs (87 cases completed) in addressing factors hindering successful innovation cycles. Activities were targeted at (1) providing substantial consulting and support services in the form of key account management (KAM) to beneficiaries of the Horizon 2020 SME instrument/EIC Pilot and at (2) enhancing the innovation management capacity (EIMC) of SMEs.
Within the framework of the business coaching support service for the EIC Pilot (including the SME instrument and FET), partners conducted company assessments, identified weaknesses in the SMEs’ innovation strategies and subsequently helped SMEs to assign professional coaches. These coaches then jointly developed a coaching plan with the SME and addressed these weaknesses. This process was facilitated and accompanied by the Enterprise Europe Network expert. Further support (e.g. links to additional financial resources, access to specific events for the EIC Community through business acceleration services) was provided and the SMEs thereby received a vital consulting service free of charge parallel to their co-funded project. The majority of SMEs utilized and highly appreciated the KAM’s efforts and services and considered the business coaching as a very valuable support.
In addition to the Key Account Management, the partners directly supported high-potential SMEs in improving their innovation management. This was achieved through targeted innovation management consulting by senior staff members of the consortium. Thereby, SMEs in need of this specific type of consulting were reached, which could not benefit from the H2020 SME instrument while still showing a high potential for successful market introduction of innovations and international growth. The EIMC services, and especially the acquisition of SMEs, proved to be very time-consuming as SMEs often do not see innovation management as a necessary tool in their daily business. Neglecting this aspect, however, is usually very costly as it causes delays or failure of bringing innovative ideas successfully to the market. SMEs that utilized the EIMC services valued the services highly, even the ones that in the beginning doubted the usefulness and impact of innovation management.
Key Account Management (47 cases completed):
EIC Pilot is a valuable new instrument and closes the gap between the demand for excellence (as the major approach in Horizon 2020) and the goal to generate more impact on the market. This correlates with the experience of the EEN experts and is reflected in the feedback of the SMEs, whereas financing of innovation activities beyond TRL 6, business coaching, KAM via the EEN are evaluated from the SMEs as the most important.
Impact is achieved because a.) the client is provided an analysis of its company and this includes and in-depth discussion on its potential to further develop and grow, b.) the client is connected with the best possible coaching option, which fosters the business development of the client, c.) the client is supported in Phase 1 to improve the quality of his Phase 2 proposal and d.) the client receives access to further business acceleration services, which have matured in the period 2017-2018.
Enhancing Innovation Management Capacity for innovating SMEs (40 cases completed):
Direct impact of the EIMC service is unquestionably already realised by raising awareness for crucial topics in innovation management, which have so far been neglected by the SMEs. Focusing on such important issues and defining actions to address these gaps as well as receiving expertise on innovation management (idea management, innovation strategy, etc.) and helps build internal capacity, creating a sustainable impact for the SME.
