CANGOPAL is a technology solution that addresses the many inefficient processes that e-commerce owners deal with while selling online and handling orders: from the moment one customer order is received in the online shop, until the moment it is fulfilled, shipped and later delivered.
Current solutions and systems perform well in different very specific tasks, but most of the e-commerce owners have to deal with manual processes and inefficient information management solutions:
- When new orders arrive into the online shop, there’s no unified fulfilment processes and these processes are strongly tied on the carrier used.
- Ecommerce owners must export orders into files (csv and Excel) that should be loaded into each carrier’s proprietary solutions. Automation is poor and proprietary and many times there’s no other option for them to start shipping.
- Tracking is generated manually so the end customer does not get the shipping information in real time and each carrier uses a different tracking solution.
- Order statuses in the back office are not automatically changed, so there’s another manual process to be done on each independent order shipped (example: “new” order to “shipped” to “delivered” have to be changed manually).
- Those are just examples of common inefficient situations that ecommerce owners suffer each day.
CANGOPAL provides technology and processes to optimize the order management, fulfilment and shipment processes for e-commerce, by providing tools, automations and solutions to avoiding human errors, manual processes and inefficient workload by automating the information exchanges between online sellers, the carriers and the end customers.
The benefits for the society are that we:
- Provide tools to optimize workload for ecommerce operators, helping to deploy efficient processes that contribute to the quality of work and personal life balance for employees.
- Provide solutions for carriers to reach out more ecommerce sellers with no integration efforts by opening to new customers across borders with less integration and support efforts.
- Open the ecommerce owners to choose and use the fairest carrier and engage local services and operators into their processes with a unified process that is carrier-agnostic.
- Improve the quality of service provided to end customers when buying online, by giving them the tools that give them an easy process to follow deliveries in an effective way and handle changes and returns.
Because of this processes optimization, we have measured back-office time reductions of average 50% compared to the previous manual methods, which have an impact in the quality of work and help to professionalize the jobs.
For the customer support, we have received good feedback on how it will improve the customer experience by keeping the end customer informed of the status of their online orders since the very beginning of the fulfilment process.
With CANGOPAL, companies of any size will benefit of order management, fulfilment and shipping solutions that were only available for big multinational corporations.
The overall objectives of the CANGOPAL project is to prove the technological and business feasibility of the project by defining different scenarios of deployment in customer pilots during the SME Instrument Phase 1 with the objective to start production and internationalization during the second phase. E-commerce sellers using standard solutions like PrestaShop, Magento, WooCommerce or Shopify now have a straightforward way to integrate their fulfilment processes to ship with any local or international carrier. We also engaged prospects that use Enterprise-class solutions and proprietary solutions into discussions on how to integrate CANGOPAL into their current solution and processes and improve and optimize their back-office workload to handle massive shipments.
We validated the market by piloting and showing demos of our solution and proved the practical implementation of our solution in a future sales phase. We also discussed pricing with our leads and prospects, which validated the economic aspects of the proposal. The market research showed there’s a big opportunity in the European Union, and also in the rest of the world.
