The project conducted an initial detailed analysis of prioritized areas, user groups, accessibility gaps with the identification of the main user groups who are vulnerable to exclusion from the transport system.
Based on the identified priorities, the project explored the opportunities of ICT-Enabled Social innovation with the definition of new concepts and solutions applicable to inclusive mobility. An extensive analysis of leading edge experiences was carried out with the conduction of 51 Case Studies leading to the identification of cross-case patterns, underlying principles and generalizable lessons and to develop recommendations for regulators, policy makers, stakeholder associations etc. at various levels
Real life experiments have been conducted in six Pilot Sites. A total of 15 innovative measures have been developed and implemented from the identified innovations addressing different transport environments, socio-economic contexts, and cultural and geographical conditions. The following are examples of the main pilot results:
• In the Cairngorms National Park in remote rural Scotland, a public-private partnership with local bike shops provided a successful and cost-effective mechanism for delivering an e-bike hire scheme helping young locals access employment and aiding older residents to keep active and healthy
• Flanders region in Belgium explored the potential of new app-based technologies for vulnerable user groups, including an app for elderly and disabled users to book a volunteer ridesharing scheme and enable access to local services.
• In Florence, local bus lines were redesigned to improve connections with tram and train services for rural commuters and migrants in deprived peripheral areas.
• In the Rhein-Sieg district in Germany, the increase in afternoon bus frequencies and the reduction of single bus fares resulted in 5 times more trips of parents accompanying their children to primary school.
• In Budapest, the transport staff was trained to increase their competency in recognising and assisting vulnerable users. A crowdsourcing platform was designed to collect feedback and opinions by the users on transport services.
• The Barcelona pilot improved access to social and cultural events for young people thanks to the provision of 11 new commercially viable collective bus routes from peri-urban and rural areas. This improved access to around 450 young adults and teenagers.
The results have been evaluated through a process evaluation (analysis of the mechanisms, barriers, drivers, actors and context conditions surrounding the design and implementation of each intervention) and an impact evaluation (analysis of the results comparing changes in directly observed data relating to a set of identified KPIs).
INCLUSION defined a number of business models to support the efficient delivery and transferability of the proposed solutions. These are based on a set of business scenarios and concepts identified from the priorities set by the SUMP 2.0 guidelines.
Dissemination, promotion and exploitation were planned and conducted with an accurate identification of stakeholders, the design of packages targeting the identified actors and specific strategies to reach new users. The project was disseminated in more than 60 physical or virtual events and through periodic events organized by the consortium.
A proficient cooperation with the Stakeholders’ Forum (the project advisory board) paved the way for increased quality of the results, a more extended and ‘holistic’ views on the mobility challenges and enlargement of the dissemination network.
The project was committed to integrating the results with the analysis of related COVID-19 impacts. This applied particularly the transferability of the solutions, the business models and scenarios, the exploitation of the results.
